Meet the Team
Owner and Executive Director
I’m Colleen and I co-founded Always Best Care Greater Milwaukee six years ago, with my husband Tom. I graduated from the University of Wisconsin with a BS in Social Work, and then moved on to receive my Master’s Degree in Business Management. I am a Social Worker by trade, but, began my journey in Corporate America where I worked for 20 years. In leaving Corporate America, I decided to follow my dream to start something on my own where I could make a difference. I followed my passion in working with families and their loved ones during every stage of the ageing journey. I am a family caregiver myself and I believe it is very important that our loved ones are provided with the best care that will enhance their lives as well as giving them the opportunity to remain safely in their homes and communities. At Always Best Care, we provide exceptional care that is tracked and supervised. We also make sure our families have access to the resources necessary as our clients’ needs change. I oversee the operation and I am very proud and blessed with a compassionate, dedicated team who is committed to providing the best care for our older population.
Chief Marketing Officer
I’m Tom and I’m an experienced Marketing Executive. I owned a recording business for 25 years where I spent most of my time traveling and recording various Health Care Executives share upon their best practices, talk about new research, and teach employees industry standards. In turn, focusing on their professional development. At Always Best Care, I make sure that both the employees, the referral sources and the families are informed on all the offerings and are educated on all the new offerings. We are always looking for new and innovative ways to improve upon our office administration. These improvements are constantly made in scheduling, billing and payroll, and any client contact point. As the need for in home care continues to grow, we strive to provide the best in class for everything that we do so that our families and their loved ones can make informed decisions when choosing the proper care.
Vice President of Operations
I’m Dorie and I have over 25 years of experience working with seniors in the healthcare industry. I graduated from the University of Wisconsin-Madison with both a Bachelor’s Degree and Master’s Degree in Nursing. I began my career as a Registered Nurse in Emergency Services and moved into healthcare leadership after 15 years of practicing at the bedside.
I oversee and direct Always Best Care operations.
I strive to design, develop and implement high quality client care through empowerment and engagement of our team in the construct of caring and compassionate relationships with those we are blessed to serve.
I am always searching for new innovations and opportunities that enhance the quality of care for Always Best Care clients and their families with a goal of exceptional client care in mind.
We are fortunate to have a talented, dedicated and compassionate team that is always looking to offer the highest quality of care and sets Always Best Care apart as a true leader in exceptional and comprehensive non-medical home care.
Manager of Client Care
My name is Diane and I am the Manager of Client Care. I have been a member of the Always Best Care team for four years helping to improve the quality of care for many seniors and disabled persons. My main roles are to do the initial client assessment, help with the onboarding of the client, and then manage care as long as they remain a client with Always Best Care. I am a Social Worker with a Master’s degree focusing on Geriatric Care. Prior to working with Always Best Care, I worked in a long-term care nursing facility as the Director of Social Services. On the personal side, I cared for my mother, diagnosed with dementia, throughout her illness. It is my ultimate goal to ensure our seniors are cared for with competence and compassion. I truly enjoy my position at Always Best Care; the favorite part being that it allows me the opportunity to spend time with our seniors hearing their stories and words of wisdom.
Client Care Coordinator
My name is Debbie and I am proud to be a part of the Always Best Care team! I am the Client Care Coordinator and I assist seniors and their families by coordinating their individual and home health care needs. I am a Social Worker with a Master’s degree focusing on Geriatric Care. Prior to Always Best Care I worked in the field of Long Term Care. Working with seniors is my passion. Personal fulfillment comes when we can keep our seniors in the comfort of their own home safely, where they remain close to their family and friends. It is truly a joy to watch them thrive in this environment.
I’m Dena, Office Coordinator for Always Best Care. I received my BBA from UW-Whitewater in 2014, having since applied it in eclectic ways: as a muralist for some time and, later, a restaurateur. Caregiving was ever-near to my heart. Like so many others, I was first exposed to dementia at a young age, through my grandparents’ illnesses. My caregiving experience began at 16 as a CNA, and I went on to provide care in assisted living, CBRF, and group home settings. I am grateful to be in this role, which allows me to synchronize billing, payroll, and other functions of our vital service – with, I hope, utmost compassion and conscientiousness…to play some small, supporting part in positively impacting the lives of our clients and their caregivers.
Senior Care Specialist
My name is Marisa and I am the Senior Care Specialist here at Always Best Care. I have spent the past 25 years in a sales and advertising role and today, it gives me great honor to work with this extraordinary team. I have the pleasure of serving our community by bringing awareness to the resources we offer to our clients, and referral sources. Whether our clients need Home Care or Assisted Living Placement services, my position allows me to serve our older adults based on their specific needs. It gives me great joy to help them navigate through the process and it is heart warming to help make a difference in their lives by simplifying the process.
Human Resources and Recruitment
My name is Jade and I’m in the Human Resources and Recruitment department at Always Best Care. In this role, I am responsible for recruiting, hiring and training our caregivers. In 2008 I started my career path in the healthcare field as I focused on dance programs that nurtured the health and development of the youth. In 2011 I became the General Manager and Lead Fitness instructor for a Non-Profit Organization comprised of women dedicated to fostering a positive image of health and fitness to diverse audiences of all ages through the arts, sports, cultural education, research and positive connections. By 2017 I transitioned my focuses to senior care as Office Manager for a Home Health Agency prior to joining the Always Best Care family in 2019. Working for Always Best Care has given me the opportunity to work alongside an amazing team of individuals all focused on providing quality care and services to our community.
Recruiter/ Scheduler/ Lead caregiver
Hi my name is Holly. I am currently a Recruiter/ Scheduler/ Lead caregiver for Always Best Care. I have been working for Always Best Care since November 2019. I started out as a caregiver and was brought into the office shortly thereafter. I have been caregiving for the past 8 years. I enjoy working with all generations as it brings me pure joy to be able to help people. I love being part of this company and serving our older adults by helping them remain in their homes as long as they are safe.
My name is Dawn and I have been a Scheduling Coordinator with Always Best Care for almost a year. Over the past 12 years my focus has been on coordinating care, recruiting and managing caregivers in a homecare setting to help provide excellent care. Caring for people is my passion! As a CNA, I have close to 25 years of experience. I have worked in a variety of healthcare settings, but Home Care is by far my favorite. I love being part of a team who assists Seniors with their independence, allowing them to remain in their homes where all of their memories were made!
Lead Scheduling Coordinator
My Name is Heidi and my role with Always Best Care is Lead Scheduling Coordinator. I am the lead scheduling coordinator. I have 9 years of experience working with seniors in a facility. I have had the pleasure of working in different aspects of assisted living, most recently being the Dietary Manager. I have an Associates degree in Culinary Management from Waukesha County Technical College. I recently switched gears and joined Always Best Care to lead the scheduling department. I look forward to learning more about our clients, caregivers and making the perfect match!
My name is Maggie and I have been with Always Best Care for over 3 years. I started at Always Best Care as a receptionist, then was asked to try caregiving. It was one of the best experiences of my life. I had the pleasure of meeting and caring for some wonderful seniors and got to connect with their amazing families. I have since returned into the office as the receptionist. I still get to enjoy speaking with various clients and caregivers except in a new setting. Working at Always Best Care has given me the opportunity to share my love and support for our wonderful seniors.