Meet the Team
Owner and Executive Director
I’m Colleen and I co-founded Always Best Care Greater Milwaukee six years ago, with my husband Tom. I graduated from the University of Wisconsin with a BS in Social Work, and then moved on to receive my Master’s Degree in Business Management. I am a Social Worker by trade, but, began my journey in Corporate America where I worked for 20 years. In leaving Corporate America, I decided to follow my dream to start something on my own where I could make a difference. I followed my passion in working with families and their loved ones during every stage of the ageing journey. I am a family caregiver myself and I believe it is very important that our loved ones are provided with the best care that will enhance their lives as well as giving them the opportunity to remain safely in their homes and communities. At Always Best Care, we provide exceptional care that is tracked and supervised. We also make sure our families have access to the resources necessary as our clients’ needs change. I oversee the operation and I am very proud and blessed with a compassionate, dedicated team who is committed to providing the best care for our older population.
Chief Marketing Officer
I’m Tom and I’m an experienced Marketing Executive. I owned a recording business for 25 years where I spent most of my time traveling and recording various Health Care Executives share upon their best practices, talk about new research, and teach employees industry standards. In turn, focusing on their professional development. At Always Best Care, I make sure that both the employees, the referral sources and the families are informed on all the offerings and are educated on all the new offerings. We are always looking for new and innovative ways to improve upon our office administration. These improvements are constantly made in scheduling, billing and payroll, and any client contact point. As the need for in home care continues to grow, we strive to provide the best in class for everything that we do so that our families and their loved ones can make informed decisions when choosing the proper care.
Manager of Client Care
My name is Diane and I am the Manager of Client Care. I have been a member of the Always Best Care team for four years helping to improve the quality of care for many seniors and disabled persons. My main roles are to do the initial client assessment, help with the onboarding of the client, and then manage care as long as they remain a client with Always Best Care. I am a Social Worker with a Master’s degree focusing on Geriatric Care. Prior to working with Always Best Care, I worked in a long-term care nursing facility as the Director of Social Services. On the personal side, I cared for my mother, diagnosed with dementia, throughout her illness. It is my ultimate goal to ensure our seniors are cared for with competence and compassion. I truly enjoy my position at Always Best Care; the favorite part being that it allows me the opportunity to spend time with our seniors hearing their stories and words of wisdom.
Client Care Coordinator
My name is Debbie and I am proud to be a part of the Always Best Care team! I am the Client Care Coordinator and I assist seniors and their families by coordinating their individual and home health care needs. I am a Social Worker with a Master’s degree focusing on Geriatric Care. Prior to Always Best Care I worked in the field of Long Term Care. Working with seniors is my passion. Personal fulfillment comes when we can keep our seniors in the comfort of their own home safely, where they remain close to their family and friends. It is truly a joy to watch them thrive in this environment.
My name is Josefina and I have been with Always Best Care for 5 years. I started out as a Certified Nursing Assistant working as a caregiver, and I am proud to have been promoted to the Lead Scheduler. I take great pride in the ability to provide consistent, organized care, by matching our clients with the proper personality and skill set required, at the same times as providing superior service. I have worked with seniors for 15 years now and it is the personal fulfillment I receive from seeing our seniors happy and thriving once they are properly attended to and cared for with the companionship they need.
Billing and Payroll Specialist
I am Sana and I’m the Billing and Payroll Specialist here at Always Best Care. Both billing and payroll can be very stressful at times for our clients and caregivers so it is critical that both are accurate and timely. I am always happy to take any calls with questions and it even allows me the opportunity to meet both our clients and caregivers. Just answering a simple question can be so helpful and make a difference in someone’s day. I love working at Always Best Care because I see our team making a difference in the lives of our clients and their families every single day. We build lasting relationships and we do this as a cohesive team. It is great fun to watch and be a part of.
My name is Maggie and I have been with Always Best Care for over 3 years. I started at Always Best Care as a receptionist, then was asked to try caregiving. It was one of the best experiences of my life. I had the pleasure of meeting and caring for some wonderful seniors and got to connect with their amazing families. I have since returned into the office as the receptionist. I still get to enjoy speaking with various clients and caregivers except in a new setting. Working at Always Best Care has given me the opportunity to share my love and support for our wonderful seniors.
Vice President of Operations
I’m Dorie and I have over 25 years of experience working with seniors in the healthcare industry. I graduated from the University of Wisconsin-Madison with both a Bachelor’s Degree and Master’s Degree in Nursing. I began my career as a Registered Nurse in Emergency Services and moved into healthcare leadership after 15 years of practicing at the bedside.
I oversee and direct Always Best Care operations.
I strive to design, develop and implement high quality client care through empowerment and engagement of our team in the construct of caring and compassionate relationships with those we are blessed to serve.
I am always searching for new innovations and opportunities that enhance the quality of care for Always Best Care clients and their families with a goal of exceptional client care in mind.
We are fortunate to have a talented, dedicated and compassionate team that is always looking to offer the highest quality of care and sets Always Best Care apart as a true leader in exceptional and comprehensive non-medical home care.