Meet the Team

Photo of Amy Primmer

Amy Primmer

Director of Operations

I am honored to take on the role of Director of Operations here at Always Best Care. The staff is so warm, welcoming and dedicated to both our clients and caregivers that it makes my job easy. A little about me, I have managed apartment complexes, done outside sales and owned a hair salon. Basically, a jack of all trades. I love engaging with people and enjoy crossing off a huge to-do list as well. In my spare time, I enjoy spending time with my husband, mom, father in law, three children and two grandchildren. Sunday dinners are the best! I also make stained glass and can really get into a lego build.

Abby Childress

Abby Childress

Patient Accounts Coordinator

I moved to the Richmond area in 2014 from North Carolina to be closer to my then finance (now husband) and his close-knit family. We have two small children who are bundles of energy and a house full of furry critters as well. Previously, I work with a variety of insurance companies as well as processing payroll for my staff and have my hands in may of the roles at the office and have become more of our multipurpose employee and fill in whenever anyone needs a hand. This position enables me to be of help to someone in need. I receive the most joy when we are truly able to make a difference in someone’s life and deliver a much needed break for the family members.

Photo of Holly Waters

Holly Waters

Executive and Office Support

The wonderful Always Best Care team has welcomed me to the role of executive and office support, business growth and development along with launching various projects in the office. I am delighted to be a part of the passionate and devoted team of this agency. I am a native Richmonder and have been a licensed insurance professional since 2005. I enjoy renovating houses (working on one now!), landscaping, music and spending time with family and friends.

Photo of Sherry Wright

Sherry Wright

Richmond native here! I married my college sweetheart and I’m the mom of 2 wonderful kiddos. I love weekends on the lake in the summer and cheering on JMU football in the fall. Go Dukes! I’m blessed to be a part of this wonderful team. If you call the office, I’m usually the first voice you hear. I have my hands in a little bit of everything here. It fills my heart to know that Always Best Care is working hard to fulfill the needs of our senior community and their families.

Photo of Joan Shifflett

Joan Shifflett


I was born in Waynesboro, VA and have lived in Richmond since 1979 and the owner of Always Best Care since 2010. My personal goal is to make a difference in the community I live even if it is one person at a time. I am blessed to have a wonderful and caring team and have a commitment to be their best employer. We have been recognized as The Best Home Care company by the Richmond Times Dispatch for the past four years. In my spare time, I volunteer as the chair for the Chesterfield Council on Aging, President of Breath Matters, President of Senior Synergy, board member of Chesterfield Partners for Successful Living, and board member for Argent Credit Union. And I love the lake!

Photo of Sharon Thompson

Sharon Thompson

PRN Nurse

I have practiced the art of Nursing now for 25 years and enjoy caring for the most aged of patients. Our elderly are truly gems; they tell me about the days of old and I love getting to know each one. I enjoy traveling, especially to Disney, serving my community through my church and spending precious time with family.

Photo of Lori Todd

Lori Todd

Director of Nursing

I work with all of our clients and caregivers to ensure great quality of care and help problem solve any potential issues around care. She hails from Buffalo, NY and has moved around to various cities, but has been here in Virginia for 22 years. She has worked in hospitals, visiting nursing agencies, surgeons’ offices and schools as an RN and brings a well diverse background of nursing. She loves volunteering for the American Cancer Society, transporting patients to and from doctor’s appointments in her free time outside of spending time with her husband and 2 older sons, graduates from Virginia Tech.

Photo of Linda Gay

Linda Gay

PRN Nurse

I am originally from Connecticut and have been with Always Best Care for 2 years. Most of my 48 years as an RN has been spent working in community-based home health care. The majority of patients that I have worked with are physically challenged by diseases and in the senior population. I love the family atmosphere here, the enthusiastic and friendly attitudes of the staff toward the clients, their family and caregivers. The quality of care performed by our caregivers is excellent!

Photo of Emily Hacker

Emily Hacker


I was born and raised in Virginia. I have two amazing siblings and one happens to be my twin sister! I also have a 130lb Great Dane at home and he is the sweetest puppy in the whole world! I have recently moved out to Dinwiddie and boy, I love the land! I enjoy hunting, fishing and going out on the lake. I also enjoy working for this company. I am so blessed to be a part of such a loving and understanding team.

Photo of Jaasiel Muniz

Jaasiel Muniz

LL Scheduling

I first started down the nursing route but ended up having children. I then worked in childcare for 9 years. Now, I am a stay at home mom to 4 beautiful kids, three girls and a Boy. I am from San Antonio, Texas- born and raised. I enjoy working for ABC Richmond helping provide care for our clients, but also building relationships with caregivers and families.