In response to the COVID-19 Coronavirus, we at Always Best Care want you to know we are fully committed to the health and well-being of our clients, our caregivers, our employees and their families. The safety of our clients, caregivers and employees is our highest priority. For more information on the COVID-19 Coronavirus, here is a link to the Centers for Disease Control (CDC): Click Here

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Welcome to Always Best Care Serving Greater Richmond

Lynn and Tim Hancock
Lynn and Tim Hancock
Call Us: (804) 368-3200
2012 John Rolfe Pkwy
Henrico, VA 23238

Always Best Care, Richmond West combines national strength and standards with local accessibility and personalized service. Lynn and Tim Hancock, the owners of Always Best Care Richmond West are lifelong residents of Richmond, Virginia. Our team takes great pride in knowing we have helped hundreds of local families evaluate their social, physical and financial needs for senior care. The primary goal is helping families understand all available options and providing support once the family decides on the best course of action for their loved ones.

Our philosophy is to treat your parents like our own ensuring exceptional service and care is provided to each family member.

Senior Care in Greater Richmond

There is no charge for the initial nursing assessment or for assisted living referral services. Always Best Care, Richmond West is a state licensed Home Health Agency. All caregivers are bonded and insured to provide the safest and highest level of care.

We're here to help - call your local senior care experts today!

Contact us today for a FREE care consultation.

Are your staff that deliver in-home care in Richmond insured and bonded?

Our senior care in Richmond is provided by caregivers who are fully insured, bonded and covered by Worker's Compensation. We are confident in the care we provide and we are always careful that that is officially recognized by ensuring that our people are always fully covered for any eventuality.

How are Always Best Care's staff that provide home care in Richmond vetted?

The vetting process for caregivers is vital and we at Always Best Care attach the highest importance to it. Our caregivers undergo scrupulous checks into their background and all references that are provided are up to date and extensively checked. Our process also includes criminal record and drug testing.
We only employ the best caregivers to provide home care in Richmond which is why we insist on full employment histories, previous employers are checked and contacted to provide further references. Our caregivers are the best available and we can be 100% confident in stating that as we have taken the process of vetting them so carefully.

What hours do your staff provide in-home care in Richmond?

Our caregivers provide in-home care in Richmond at any time of the day or night it is needed. Always Best Care can provide professional people to care for your loved one twenty-four hours a day, seven days a week.
We realize that caring is not a nine-to-five process as the range of tasks that we undertake can be required at any time. During the day we provide a range of help that can start with waking up, right through to help with going to bed. During the night we can also provide help with any requirements you may have.

Will my loved one have the same caregiver to provide them in-home care in Richmond on every visit?

We believe that a strong bond between a caregiver and the person receiving care is important to ensure that the overall process is a success. To this end we feel that providing the same caregiver for every visit wherever possible is vital in creating trust and ultimately cementing this bond. Consistency is an important element in providing elderly care in Richmond.
We of course understand that even with the best will, situations arise which necessitate that alternative caregivers are sometimes required. This may be to cover sickness and vacations for example. In these situations you can rest assured that we will provide caregivers that are of the same standard and have been carefully matched to your loved one as your regular caregiver.
If you have care requirements that need a caregiver for extended periods during the day, or at times during the day and again at night, then it may be necessary to provide more than one caregiver. In these situations we will again make every effort to make sure that the people involved are consistently the same.

How will my loved one be matched with their caregiver that's responsible for providing their in-home care in Richmond?

As mentioned above, we attach the utmost importance to providing the same caregiver to your loved one on a consistent basis, in order to create a bond between them. In order to achieve this we ensure that the matching process is a careful and diligent one.
Always Best Care provide senior care in Richmond of a consistent quality. We achieve this by recognizing that our individual caregivers are unique and have different personalities, different skills and will provide the best possible care when matched carefully with the right people. We get to know everything about our caregivers in advance so that when it comes to the matching process we are ahead of the game and can quickly match your loved one to their best possible caregiver.
This matching process is meticulous but also transparent. If you have any preferences for the kind of caregiver you would like to see matched to your loved one then please let us know. If we provide a caregiver that you are not happy with, for whatever reason, then we will replace them as soon as possible after you let us know.

How are your caregivers trained to provide senior care in Richmond?

Our caregivers are extensively trained in the latest requirements and techniques in care before they are allowed to provide care to your loved one, regardless of their background and experience. This training is ongoing in order for them to be on top of the requirements of a complex and ever changing profession.
You will find our caregivers approachable and knowledgeable, communication skills are a key requirement for everybody who provides home care in Richmond for us.

Why should I choose your home care in Richmond instead of an independent provider?

Independent providers can provide quality care, but they cannot always provide you with peace of mind that you are giving your loved ones the safest possible care.
At Always Best Care we ensure that all of our caregivers have undergone an extensive vetting process before they are allowed to represent us. They have received up to date training and are fully insured and bonded for any situation that may arise.
Providing the overall best in-home care in Richmond goes further than just the person you see caring for your loved one. Please remember that if considering an independent provider.

How quickly can my loved one expect to begin receiving in-home care in Richmond?

Our caregivers are already vetted, trained and available before your initial enquiry to us. This is why we can promise that we will have a caregiver in place for your loved one within a week of your first conversation with us.
If you are considering elderly care in Richmond then we appreciate that this is often something you need in place fairly quickly. This is why we attach so much importance to knowing and vetting our caregivers, it makes the matching process fast and provides you with the peace of mind that care will be there when you need it.

What role do family members play in their loved one's elderly care in Richmond once a caregiver has been hired?

The role of family is vital to the caring process and our matching process ensures that you are provided with a caregiver that is not only suitable for your loved one, but will also fit into the extended family unit. Integration of caregivers into the existing set up that your loved one is used to is a very important aspect of senior care in Richmond.
Communication with family members is a key feature of our extensive training program, so you will find our caregivers very approachable and knowledgeable.

How do I know if Always Best Care is the right choice for in-home care in Richmond?

We know that the decision to bring in outside help to aid you in the care of your loved ones is not one that has been taken lightly. This is why at Always Best Care we endeavor to ensure that the decision as to which provider of home care in Richmond you choose is made much easier. We offer a no obligation initial meeting where you can meet us, ask us questions and generally get to know us before you make this important decision.

What steps are taken to ensure that my loved one's in-home care in Richmond is safe?

Providing safe in-home care in Richmond is the number one priority at Always Best Care. Our caregivers have been carefully vetted and extensively trained so we have full confidence that they can provide the best and safest care for your loved ones.
All of our caregivers know the latest safety requirements required and include ongoing checks around the homes they are working in as part of their daily process.

Do I need to sign a contract or agree to an hourly minimum for my loved one to be applicable for your home care in Richmond?

We do not ask you to sign a contract nor agree to minimum hours for your elderly care in Richmond. At Always Best Care we aim to provide quality and consistent care regardless of your needs and the time required of us. Everybody receives the same close attention.

Do you provide in-home care in Richmond for individuals suffering from Alzheimer's or other forms of dementia?

We can provide elderly care in Richmond for those suffering from conditions such as Alzheimer's or forms of dementia. These are demanding conditions that can cause a great deal of distress within families. Our caregivers are trained to deal with these conditions as well as the many situations that can arise because of them. All of the care we provide is of the highest quality, regardless of why it is required.

If I choose your in-home care in Richmond, what type of services can my loved one expect on a day-to-day basis?

Your loved one can expect whatever care it is they require. Non-medical home care in Richmond covers a great many things and each and every care package we provide is unique. We encourage people to speak to us about any specific requirements they may have. Here is a non-exclusive list of examples of some of the care we currently provide.

  • Dressing and bathing
  • Medication reminders
  • Mobility assistance
  • Aid with morning wake up and evening tuck in
  • Supervision of basic home maintenance
  • Answering the door and phone
  • Caring for houseplants
  • Pet-care assistance
  • Dusting, sweeping and vacuuming
  • Many more

Do you provide respite in-home care in Richmond?

Respite senior care in Richmond is care required on a temporary basis, often at short notice. Caring for a loved one can be a very demanding situation, this is why we provide respite care to cover for sickness, vacations or any other reason you may need a break.

Free Consultation

We know that exceptional service sets us apart from all other home care companies. All of our team members and caregivers receive comprehensive training before being assigned to a care plan. Our standard is that "we only hire care providers we would have care for our own loved ones." Always Best Care provides in-home care services from as little as one hour per day up to 24-hour care, and up to 7 days a week. Whatever your care needs are, Always Best Care is there for you.

Take the first step with us - contact your local Always Best Care representative today.

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Free Consultation

The first step in our process includes a personal consultation with a Care Coordinator at no charge to you. In our meeting, we will thoroughly discuss your care needs, create a detailed care plan, and work with you on financing and logistics.

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Our Services

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    In-Home Care

    Every Always Best Care Senior Services care provider is insured and covered by Worker’s Compensation....

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    Assisted Living

    Senior housing can take many forms, including independent and assisted living communities, Alzheimer’s and dementia...

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