Home Care FAQs
Are your staff that deliver in-home care in Greenville insured and bonded?
To help give all of our clients reassurances about the quality of services we provide, all of our caregivers are fully insured and bonded.
What’s more, our employees that provide in-home care in Greenville are also covered by Worker’s Compensation, so if they were to suffer an accident in your loved one’s home, you won’t be sent a bill later down the line.
By taking this responsible approach, we’re also able to attract some of the best caregivers from all over Greene County to come and work for Always Best Care.
How are your staff that provide home care in Greenville vetted?
Our vetting process is something we take extremely seriously, as we know that to be able to provide the best senior care in Greenville, we have to have the best staff.
Every applicant that applies for a role with us has to undergo several interviews and pass a criminal background check. We also investigate an applicant’s claimed work history by speaking to at least three character references directly.
Furthermore, every employee that works for Always Best Care has to agree to undergo random drug tests. Caregivers have to be attentive at all times, so anything that could affect this behavior is strictly prohibited.
What hours do your staff provide in-home care in Greenville?
Seniors in home care in Greenville need a range of attention 24 hours a day, and as such, our services are available for every minute, every day of the year. That means whether your loved one needs some help going to the washroom in the middle of the night or if they need driving to the local leisure center for lunch – our caregivers will be there.
Will my loved one have the same caregiver to provide them in-home care in Greenville on every visit?
Yes. We firmly believe that to provide the finestsenior care in Greenville, you have to let relationships develop between the caregiver and the person receiving the care. Over time, the level of trust that they build will help to make the whole experience easier for everyone involved.
Every now and then, your loved one’s caregiver may become sick or wish to take a vacation, in which case, a substitute caregiver will become responsible for their care. To make the switchover as seamless as possible, any substitute is made fully aware of any special treatment that your loved one prefers.
We also believe that it’s important to point out that as we offer a 24-hour service, any care that takes place at different points of the day and evening will require at least two caregivers. This is to ensure that each caregiver has the appropriate amount of rest in between shifts.
How will my loved one be matched with their caregiver that’s responsible for providing their in-home care in Greenville?
Finding the perfect caregiver for your loved one’s needs is sometimes a trial and error process, but we’ll do all that we can to make sure that we pick the right caregiver the first time around.
To do this, we ask you or your loved one to fill out a range of survey questions – which are also asked to our team of caregivers – relating to their hobbies and interests. We then use those answers to try and find a personality match amongst our caregivers. Having something in common, such as a love of 1960s cinema, is a great starting point for a relationship to blossom.
We also match based on your loved one’s physical needs. If for example, they need assistance getting out of bed each morning, we may assign them a caregiver that likes to spend their spare time at the gym.
This common sense approach to finding the perfect caregiver is just one of the reasons why we’re renowned as the best in-home care provider in Greenville.
How are your caregivers trained to provide senior care in Greenville?
Even though nearly all of the staff we take on have some prior experience in the industry, to make sure that their standards of care are up to the levels we expect, they have to take part in a week’s worth of induction training.
During this time, they will learn how to spot symptoms of illness and work on improving their communication skills.
Once in the role, every member of staff has to undergo regular top-up training, which involves learning about the latest technology and equipment used in the industry that could provide your loved one with a better standard of care.
Every element of our caregiver’s training is based around providing anyone in our care with the most reliable and attentive senior care in Greenville.
Why should I choose your home care in Greenville instead of an independent provider?
While many of us use online comparison sites to find the best deal for our gas, electric or broadband service, the same approach can’t be used for finding an in-home care provider in Greenville.
Why? Well, for starters, finding the right standard of care for your loved one isn’t really comparable to finding an adequate internet speed. With Always Best Care, your loved one’s interests always come first. That’s one of the reasons why, unlike some of our competitors, all of our staff are fully bonded, vetted, insured, monitored, and trained.
How quickly can my loved one expect to begin receiving in-home care in Greenville?
A quick turnaround time in providing elderly care in Greenville is expected by many families around the country, and we aim to please. That’s why we offer a quick, seven-day service to get everything set up for your loved one and ready to go.
This involves meeting with any family members, matching an appropriate caregiver, arranging a monthly schedule, and carrying out a risk assessment on your loved one’s home.
What role do family members play in their loved one’s elderly care in Greenville once a caregiver has been hired?
Most families take on an in-home care provider to give them greater flexibility in their own lives, but we know playing a large role in your loved one’s care is still of utmost importance to you. We see any caregiving duties as a team effort, so we’ll always keep you updated on the day’s developments via phone, email or a physical diary while your loved one is receiving elderly care in Greenville.
How do I know if Always Best Care is the right choice for elderly care in Greenville?
By coming to speak to us! We’re more than happy for you to research our reputation online, but to get a true sense of what we could offer you and your loved one, we’d love for you to come in for a chat.
Our free consultation service lets us answer any lingering questions you may have and will provide you with assurances as to the level of detail we go to into when it comes to providing the most reliable home care in Greenville.
What steps are taken to ensure that my loved one’s in-home care in Greenville is safe?
Helping to prevent any accidents in your loved one’s home is part and parcel of what we do, with all of our staff trained in how to spot hazards around the home.
Before we begin our caregiving duties, we will carry out a risk assessment, and from this, you can decide whether or not you want to make any alterations to your loved one’s home to make it a safer place to live.
Your assigned caregiver will also monitor the mobility of your senior in and outside of the home and will suggest any equipment, such as a cane, that could reduce the risk of a fall.
If you want any further assurances that we provide the safest in-home care in Greenville, give us a quick call today.
Do I need to sign a contract or agree to an hourly minimum for my loved one to be applicable for your elderly care in Greenville?
No. Even though we may be a business, we don’t forget the duty of care and responsibility we owe to the local community to make in-home care in Greenville available to everyone.
We believe that by not incorporating any contracts or hourly minimums into our terms and conditions, nearly every family at least has the option of choosing additional help should they require it.
Do you provide in-home care in Greenville for individuals suffering from Alzheimer’s or other forms of dementia?
Of course. In fact, we have a specifically trained care team in place to help families and loved ones struggling to cope with the effects of the condition.
They’re trained in how to respond to certain behavioral traits of dementia so that your loved one is happy and comfortable at all times.
As we touched on before, one of our missions is to make in-home care in Greenville available to everyone, not just a select few.
If I choose your senior care in Greenville, what type of services can my loved one expect on a day-to-day basis?
Whenever a family comes into speak with us, they’re always surprised at the number of activities caregivers can help out with around the home alongside caring for your loved one. To give you some idea why choosing Always Best Care’s elderly care in Greenville would be a great option for your loved one, we’ve come up with a list of some of the duties that our caregivers provide, below:
- Washroom assistance
- Medication assistance
- Mobility assistance
- Much, much more!
Do you provide respite in-home care in Greenville?
If you and your family are looking for someone to take care of your loved one while you’re away, then Always Best Care’s respite service could provide the perfect solution.
One of our fully qualified and vetted caregivers will provide your loved one with the same level of care they’ve come to expect from yourself while you’re away.
So, if you’re looking for a short term solution, don’t forget we provide the most reliable senior care in Greenville.