MC

About our Dementia Care | Client Letter dated 27-July-2016

My sister and I were fortunate enough to have our challenge with our father met by a group of strangers that flourished into what I would consider a blessing. My dad has early onset dementia, and at only 63 years of age, he was (and still is) deteriorating at a quicker pace as times pushes forward.

To describe our experience and to not write a well thought out review would not do these people justice. My name is Brandon Ficklin, and my family is truly grateful for the work done by everyone involved. They took the time to find the kind of person that would be best suited for someone like my dad. They met with my sister and I regularly, made us feel comfortable and confident within our own minds and hearts, and the caregiver that my dad came to know was (and still is) a person that anyone would be lucky to know. Her name is Frances, and she came to treat my dad in the best way possible.

The whole team (Sanjay, Dawn, and Frances), during one of the most trying times in our lives, were all compassionate, honest, straight forward, endearing, and professional. Words cannot adequately express the thanks and appreciation my sister and I feel. So, in closing, I would say that Sanjay, Dawn, and Frances have, collectively, impacted our lives in a profound way. Thank you all and much love. ~ MC

-MC, Raleigh NC

WRJ

About our Assistance in Facility Care | Client Letter dated 8-February-2016:

When we first started with Always Best Care, it was just to have somebody come visit mom once a week at assisted-living they care whatever needed to be done, going with her on errands and so on. They were great.

Their support really became important, however, when mom fractured her pelvis. I texted Sanjay, the CEO and they were at the hospital with CMTs as soon as she got her room. That was important, because mom was not entirely aware that she had fractured her pelvis, would keep trying to get up, and the hospital had not yet resourced a sitter.

They also provided in room sitter services for mom when she was in rehab, at a facility they helped us down-select to. Then, when she was released from rehab, they helped locate a micro-community that provided Mom with the extra support she needed, after discussing the issues we needed to work through via conference call when there was more than could be managed via txt or email.

I live out of state, so we could not have done this without them. Sanjay and team really care about the patient, and were always available. They have my highest recommendation. -WRJ

-WRJ, Raleigh NC

OMP

About our 24/7 Personal Care | Client Letter dated 5-March-2016:

As with any service industry, you are going to have your favorites. My experience with Always Best Care (ABC) Caregivers was like this. The best Caregivers were patient, kind, pro-active, never complained and if they did "feel" like complaining - never showed it - they would always treat me professionally. My favorites listened to me, and were the ones who genuinely liked their jobs. They would truly "handle me with care". They could be relied upon to show up on time or the Agency would always do everything they could to have an appropriate replacement sent within a reasonable amount of time if a Caregiver was unable to work her scheduled assignment. The President of ABC - Sanjay Das - takes every assignment very personally and from the first day he meets with you - he does his best to get a good sense of the kind of Caregiver that will be a good fit for you. There is always open communication between client and Sanjay for any matters that may arise and they are handled timely.

I had a great experience with ABC and would feel very comfortable in recommending them to any friend in need of a truly good home health care agency for a loved one because ABC provided me with some of the best Caregivers out there. -OMP

-OMP, Raleigh NC

BC

About our Hospice Care | Client Letter dated 6-June-2016:

As I mentioned in our brief phone chat, I was most impressed by the skills and professionalism exhibited by the staff you sent us. I would happily recommend your group to anyone looking for the coverage I needed from them.

In particular, I would single out two of your caregivers who were standouts: AS was the first caregiver you sent to our house, to be there when my wife arrived and to prepare the bed. The bed is late in arriving, and AS found multiple other ways to make herself useful, including sweeping the front walk and windexing the windows through which my wife would have her view of the back yard, which she loved. AS came up and wakened me at least twice when my wife was calling out for me, and this enabled me to calm her to the point she was again able to sleep through the night. Above and beyond the call of duty!

AC presented a much quieter and very patient and mature outlook, which helped us all remain settled throughout some difficult times. I enjoyed our chats, as well as her poise in addressing each and every challenge as it arose.

My thanks to all your caregivers, but please convey my gratitude especially to these two. Both impressive people in their individual ways.

Thanks to you for your assistance in clearing the way when minor scheduling issues arose, and I’m happy to say that with such an accommodating staff, there was never a gap in our 24-hour coverage. -BC

-BC, Raleigh NC