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About
Always Best Care 

Trusted and Reliable Senior Care Services

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Always Best Care Values

Our Mission, Vision & Promise

What drives our passion for expert care services

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Our Mission

To support our clients and their loved ones by providing the most reliable care services

Our Vision

To work as a united team providing the best senior care in the world, with the broadest range of services, and the most loving and consistent care anywhere

 

Our Promise

We are committed to providing you with the best care for your specific needs

A VISION, A BELIEF, AND A GOAL

Our Story

In the mid-1990’s, just outside of Sacramento, California, Michael Newman felt frustrated by the lack of resources for seniors in his community. An owner and operator of facilities for seniors, he saw many seniors and their loved ones arrive at his facilities confused and overwhelmed after trying to find the right assisted living community. This frustration eventually shaped his vision: To create a company that would serve seniors in the community by providing trusted care, compassionate support, and professional advice.

In 1996, Michael acted on his vision and founded Always Best Care. Since that time, Always Best Care has become one of the nation’s leading providers of non-medical in-home care, senior living referral services and home health care. Always Best Care was formed with the belief and agenda of taking the burden off of the families’ shoulders and putting it on our own. People with passion have made Always Best Care what it is today. Although times may change, our foundation never will.

Michael Newman believes that a successful senior care company is built on successful relationships at every level, in all directions. The things that make every relationship work make business relationships work too – caring, trust, respect, and communication. These are the values that guide our relationships with our clients, franchisees, employees, vendors, our community, and everyone we touch. Caring relationships are the foundation of our work – a sincere concern for the betterment of life that goes beyond just doing what is required, but doing the most we can for the seniors entrusted to our care.

Always Best Care began franchising in 2007 and today provides services through a network of more than 225 franchised territories across the United States and Canada.

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ABOUT US

Welcome to Always Best Care of Boston - Metro West

Since 1996, Always Best Care has helped thousands of families with non-medical in-home care and assisted living referral services. In select markets we’ve also added skilled home care for clients that suffer from illness or injury.

Our passion for helping people maintain a safe, independent and dignified lifestyle represents the strong foundation of Always Best Care. Every client receives extraordinary care in an inspiring environment with caring and compassionate people. Our Care Coordinators have worked with thousands of seniors across the country, and we’re always ready to help you!

Our vision:

The Always Best Care resources include an extensive library to help you make better informed decisions on senior care and more. Our vision is to work as a united TEAM providing the best senior care in the world – with the broadest range of services, and the most loving and consistent care anywhere.

Service coverage

Always Best Care Senior Services provides senior care in Boston – Metro West, and the Greater Worcester County.

Call today 508-626-8300
Or email  [email protected]

188 Oaks Road, Framingham, MA 01702

Always Best Care combines national strength and standards with local accessibility and personal service. Kingsley Asare-Mensah, the owner of Always Best Care Metro West, is a local resident and takes great pride in helping families care for their loved ones. Our goal at Always Best Care is to join your family's journey and provide the absolute best care plan for your loved one. Our entire team has your loved ones best interests at heart, and we'll ensure that exceptional service and care is provided to all family members. All of our caregivers are carefully screened, thoroughly trained, and insured to provide the safest and highest level of care. We have strong relationships with area hospitals, social workers, senior communities and senior resources across our communities. We are ready and willing to serve all your special care needs today!

Care consultation

The first step in our process includes a personal consultation with a Care Coordinator at no charge to you. In our meeting, we will thoroughly discuss your care needs, create a detailed care plan, and work with you on financing and logistics.

The meeting will consist of:

  • A thorough discussion of your care needs
  • A highly detailed personal care plan
  • A discussion with you, or your loved one to determine how best to meet your requirements
  • Assistance with billing of insurance providers

Individual care plans are constantly being assessed and updated to meet physical, social, emotional and intellectual needs of our clients.

We know that exceptional service sets us apart from all other home care companies. All of our team members and caregivers receive comprehensive training before being assigned to a care plan. Our standard is that "we only hire care providers we would have care for our own loved ones."

Always Best Care provides in-home care services from as little as one hour per day up to 24-hour care, and up to 7 days a week. Whatever your care needs are, Always Best Care is there for you.

Some key home care services we provide include:

  • Activities of daily living (dressing, personal care, bathing, incontinence care)
  • Meals cooked and served (for you and your spouse)
  • Transportation (medical appointments, errands, shopping, etc.)
  • Domestic services (laundry, cleaning, etc.)
  • Facilitate social outings and help maintain personal freedom

Please let one of our Care Coordinators meet with you to discuss your needs and to assist in developing a personalized care plan specific to the level of care you need.

Take the first step with us – contact your local Always Best Care representative today.

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Our Advantage

Benefits of
Always Best Care
Senior Services

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Team of Caring People

We are a team of caring and compassionate people working together to provide the best possible care for you and your loved ones

Care at Each Step of the Way

We have worked with thousands of seniors and their families across the U.S. and Canada, providing the best service each step of the way

Proven Track Record of Success

Our team of professional caregivers has a proven track record of providing expert care to seniors and people with specific needs

serving you

Service Coverage

Your local Always Best Care team helps families throughout Framingham and surrounding areas

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ALWAYS THERE FOR YOU ALWAYS BEST CARE

Tailored to Your Needs

Always Best Care In Home Care Services

Personal Care Services

  • 24-Hour Care​
    Always Best Care helps you find the perfect round-the-clock in-home care plan to fit your loved one’s circumstances and needs. 24-hour care is support that is available to anyone who needs extra help to carry on living at home. It can include help with shopping, cooking, cleaning, washing, dressing and all other daily tasks. The need for 24-hour care can be prompted by accident, illness, dementia, frailty, disability, or frailty caused by the aging process.
  • Bathing, Grooming
    & Dressing​
    Bathing, dressing and grooming play a large role in a senior’s daily routines. Maintaining good personal hygiene can be vital in preventing sickness, while dressing can impact an elderly individual’s self-esteem. Grooming and dressing are integral to the activities of daily living.
  • Cognitive Impairments​​
    Cognitive impairment is not an illness, but a description of someone’s condition. It means they have trouble with things like memory or paying attention. They might have trouble speaking or understanding. And they might have difficulty recognizing people, places or things, and might find new places or situations overwhelming.
  • Companionship​​
    Companionship care is primarily emotional support and companionship for seniors who are generally healthy and who want to remain independent at home.
  • Errands & Transportation​​
    Help with errands, shopping, and transportation falls under the category of Instrumental Activities of Daily Living (IADLs). These skills are necessary in order to live independently and that all of us do once we are up, out of bed, dressed, and ready to start our day. Transportation services for seniors can help maintain a level of independence without the need for the senior to drive themselves.
  • Escort to Activities​
    Escorting a senior to activities can help them if they feel unsafe or uncomfortable in public without accompaniment. Many trips are often used to assist seniors to utilize the services of health professionals and agencies that they otherwise would not be able to access.
  • Hospice
    Support / End-of-Life​​
    Hospice care is for people who are nearing the end of life. The services are provided by a team of health care professionals who maximize comfort for a person who is terminally ill by reducing pain and addressing physical, psychological, social and spiritual needs.
  • Hospital to Home​​
    Following a discharge from the hospital, the first three days are critical. During this time frame and beyond, the support given to a senior and their family play a vital role in the recovery process at home. A hospital-to-home program offers a comprehensive and flexible solution that can provide the physical and emotional support needed to recover safely and comfortably.
  • Incontinence / Toileting​​
    There are several types of incontinence, which include overflow incontinence, transient incontinence, stress incontinence, urge incontinence, and knowing a little about the different types can help the caretaker and the family make the best decisions about what levels of toileting assistance should be included in the care plan of their loved one.
  • Laundry Services​​
    For seniors, laundry can be a challenge. As people age, they may have less energy and stamina. One of the biggest benefits of laundry services is that they can help seniors stay independent. Laundry services can also help keep seniors healthy by ensuring the are wearing clean clothing.
  • Light Housekeeping​​
    Light housekeeping includes things like watering the plants, dusting of surfaces and knickknacks, as well as picking up newspapers, magazines and other clutter. It includes emptying the trash, vacuuming and sweeping of main walk areas. It can also include organizing drawers, shelves and closets. In a nutshell light housekeeping is completing the specific tasks required to tidy up areas that a client uses. Examples of what a light housekeeping service does not include are heavy-duty cleaning tasks that require moving heavy furniture, washing windows, cleaning carpets, or scrubbing floors. Nor does it cover outside chores, such as shoveling snow off sidewalks, raking, or mowing the grass.
  • Live-In Care​​
    Live-in care is for seniors who need around-the-clock assistance from a caregiver. Assistance is generally non-medical and includes such tasks as medication management, shopping, and assistance with activities of daily living (ADL). Though caregivers sleep at the senior’s residence, they generally aren’t required for assistance at night.
  • Meal Preparation​
    Meal preparation and eating healthy and nutritional food is important for seniors. Meal preparation assistance for the elderly is not just about cooking, but involves so much more. Maintaining a regular and consistent schedule can also play a role in emotional and physical health.
  • Medication Reminders​
    Medication reminders are a nonmedical service provided by a caregiver or a Certified Nurse Assistant (CNA). CNAs do not administer medications, or speak with a doctor or pharmacist about a senior’s medicine or regime—but they do ensure medication safety and regularity.
  • Mobility​
    Mobility is the ability to move or walk freely and easily — is critical for functioning well and living independently. As we age, we may experience changes to our mobility. There are many reasons for these changes, including changes in gait (how we walk), balance, and physical strength.
  • Nutrition Monitoring​​
    Nutrition is an important element of health in the older population and affects the aging process. The prevalence of malnutrition is increasing in this population and is associated with a decline in functional status, impaired muscle function, decreased bone mass, immune dysfunction, anemia, reduced cognitive function, poor wound healing, delayed recovery from surgery, higher hospital readmission rates, and mortality.
  • Overnight Care​​
    Overnight care revolves around a multitude of services which may include help using the restroom in the middle of the night, providing fluids and snacks in the evening, and assisting with preparing for bed. Elderly individuals may also receive help with transfer assistance throughout the night. Overnight caregivers can also prepare breakfast and offer morning care.
  • Safety Supervision​​
    Because more accidents occur inside the home than anywhere else, seniors and their caregivers must do everything in their power to make sure their homes are as safe and secure as possible. Some of the steps that can be taken to ensure homes are safe for seniors and their families include removing clutter, adding better lighting, rearranging cabinets and drawers, and assessing the safety risks of the bathroom.
  • Technology Assistance​​
    Technology can help the elderly live independently for longer by facilitating preventive care, early detection of, and response to, emerging health issues, as well as timely support for daily tasks. Technology offers a wide range of benefits to older adults. Seniors who use technology can also feel more connected to others, can be better engaged in the community and world around them, and be more informed about current events.
MEET OUR TEAM
Our Team of Experts

Committed to Providing the Best Care & Support

Experienced Healthcare and Caregiving Professionals
  • Kingsley Asare – Mensah

    Kingsley Asare – Mensah

    Owner
    View Full Bio
  • Eva Nsiah Sarkodie

    Eva Nsiah Sarkodie

    Client Services Director
    View Full Bio
  • Donna Mejias

    Donna Mejias

    Staffing Coordinator
    View Full Bio
  • Ron Citarella

    Ron Citarella

    Community Liaison / Sales Director
    View Full Bio
  • Kimberly DeLeon

    Kimberly DeLeon

    Director of Case Management
    View Full Bio
  • Vivianne Shannad

    Vivianne Shannad

    Director of Payroll and Billing
    View Full Bio
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TESTIMONIALS

“Good morning Michael. Thank you for your condolences. I also want to thank you for your services. Your girls were wonderful and very caring. They absolutely made my mother’s last month of life so much more comfortable. Even my siblings were happy with them and that’s not easy to do.”

Peter B.
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“Thank you so much for taking care of my mother. The caregivers were lovely.”

Migdalia C.
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“I contacted Always Best Care in an emergency situation and they were wonderful! They worked out complicated, last-minute schedules and provided as much consistency as possible. The aides were skilled and treated my mother with compassion and dignity. Mom’s condition changed rapidly and they supported her through all her varying needs. We are so grateful for all their help!”

Pam M.
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TESTIMONIALS

“Thank you so much for the wonderful and professional care for my father that was given by your agency. The fact that you were always available for my family was the reason we signed on. But we stayed because your staff of case managers and CNA’s were so devoted to my dad. Especially Kim, Edith, Joyce and Ana. We have already given your company’s name to a friend whose mother is coming home with hospice. It was a pleasure to recommend your company.”

Cheryl M.
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TESTIMONIALS

“Christodia has been great! A big help in a time of need. Again thanks so much, and we will definitely use ABC again as my parents needs arise.”

David L.
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“Dear Always Best Care, Thank you so much for your help with my mom. I appreciate your kindness and care working with her.”

G. T.
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TESTIMONIALS

“Kim, I just want to thank you so much (again) for doing such an awesome job for our family. My dad appreciates the efforts you put in to keep consistency of care for him. We all do!”

Christine R.
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TESTIMONIALS

“Jennifer was/is a star, Josephine was caring and responsive, and it was great working with Kim. I’ll always be grateful to Jennifer for stepping up during my mother’s first weeks back from rehab when she so needed someone kind and able to help her with her emotional and physical needs. And I always appreciated Kim’s patience with my many texts and phone calls (hi, Kim!).”

Barbara B.
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TESTIMONIALS

“Always Best Care provided home care services to my mother while she lived in an independent living facility. They were highly professional, reliable and my mother looked forward to their visit every day”

Brian
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TESTIMONIALS

“I have worked for ABC for some time. The senior staff is easy to work with. They are kind and respectful. They make you feel like you are family. They appreciate the work you do and make you feel great about the job you are doing.”

Margaret K.
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TESTIMONIALS

“Thank you for all of the help that you provided to my dad. We appreciate the help and sensitivity that you showed to all of our family”

L.G
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“My mom was having a hard time understanding what was happening by the time the aides came into her house but I was very impressed with both Diana and Jennifer with their patience and understanding. I think they both were in a pretty good place with her when she passed”

Kevin O.
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TESTIMONIALS

“We THANK YOU and the Team that provided care for Mom and Dad – they both are now at peace.”

Kevin M.
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“Many thanks to you and your staff for the kind words and exceptional care and concern that was shown to Jim over these past 10 months. Special thanks to Diane Ponce who became our friend. We will always be grateful for her kindness and support. She is a true care-giver and Jim always looked forward to her visits.”

Carol D.
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TESTIMONIALS

“All of you at Always Best Care have been so wonderful with our family. I really felt as though we were your only client because all of you were so responsive to our needs. It has been a joy to have wonderful aides who helped our dad. Those hours of the day helped all of us tremendously. Juana was so wonderful with our Dad. She is so caring and sweet and she really enjoyed being with our dad. Kim and Jessica worked tirelessly at finding coverage for our dad and I so appreciate that!”

Lisa G.
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“Dear ABC, Kim is a master schedular if ever there was one. I appreciate her patience in dealing with my mom’s every changing schedule. Her job is not easy, and she does a great job”

Karen C.
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“Dear Always Best Care, thanks to everyone for their compassion and treating Bob with dignity. A special thanks to Dorothy and Esther.”

Clair H.
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“Thanks so much for the wonderful care takers. Mathis and Nana were so, so helpful and caring.”

Helen V.
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TESTIMONIALS

“Thank you so much for the care that Burt got from all of your caregivers. I felt it was so important for him to be cared for at home. It made me feel better.”

Nesha, L.
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TESTIMONIALS

“I want to thank you so much for your incredible generosity & thoughtful care for my dad. I don’t know how we would have managed without you! You gave such peace of mind. Dad was also clearly relieved & comfortable when you arrived. You had a gentle way with him that he so appreciated. You gave him dignity & made him feel cared about. Thank you so much for you kindness to our mom, too – you were able to keep her calm in a way no one else could. Please know how important your work & generosity you demonstrate through it is – to our dad, our family & I’m sure to all families that you touch.”

Ellen V.
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TESTIMONIALS

“My family was very fortunate to have Janz and Nancy taking care of my father. Thank you and Mary Ann for introducing these two wonderful ladies to us. My father enjoyed their companionships, having them reading to him and discussing current events. We all took comfort he was well taking care and that he passed away on his own terms painlessly and peacefully. Thanks you again for all your support.”

James
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TESTIMONIALS

“Hi Michael, I heard about how you came through for our client this weekend. Thank you! If we have any other needs here, yours will be the FIRST place we recommend! I’m impressed! Thanks again!”

Beth
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“I just want to thank you again for being there so quickly when we were looking for in-home care for my mother, and for matching her up with Valerie, who by the way was so caring and professional. I have put your name out there for anyone in need of care and please tell Valerie we love her and thank her.”

Patti B.
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TESTIMONIALS

“Always Best Care has been wonderful. Quality caregivers, thoughtful placement”

Howard &.
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TESTIMONIALS

“I want to thank you for providing the best care for my father. Nana and Lee are wonderful caregivers. They provided love and kindness to my father right up to the very end. My father could be difficult at times, I know, but they hung in there. I am so grateful for everything they did for him.”

Ringer H.

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