Dear Kathy:
I am writing to express my deepest appreciation to everyone at Always Best Care who cared for my mother, Noriko Scheuer, during her final months. She had been diagnosed with lung cancer in late...View Full Testimonial
Personal Senior Care for Carla H.
Dear Kathy:
I am writing to express my deepest appreciation to everyone at Always Best Care who cared for my mother, Noriko Scheuer, during her final months. She had been diagnosed with lung cancer in late 2018, started on hospice care in mid-June 2019, and began with your caregivers in late August. She died on November 21 at the age of 95-1/2, peacefully and pain-free thanks to the excellent care she received.
The team who provided round-the-dock services combined a high level of professionalism with caring personal connection. Marie Jean, Sophie Kayinza, Catherine Nakyobe, Claire Nalwoga, Joan Nampijja, Husna Wright, Nadine Wumba, and for a while Resty Namaalwa were all kind, attentive, and directive with my mother, keeping her safe, well-groomed, comfortable, and engaged, while encouraging her to eat and drink. I appreciated reading their care notes and receiving in-person and phone updates on my mother's condition. I also enjoyed speaking with them and learning about their life stories. These women are impressive examples of immigration, dedication and hard work. Sophie is to be commended for her care during my mother's last hours and her kindness to me when I arrived on the scene.
A huge thanks to you as well for "being on the case" in such a responsive and caring manner. I recall that when I first called you in late August after my mother fell, you were able to visit Boylston Place that same day to make an assessment so that care could begin the following day. And on several other occasions you were very resourceful in responding to last-minute cancellations and changes in care protocols. I believe that under the care of this wonderful team, and their coordination with the Boylston Place and hospice teams, my mother was able to spend her final months comfortably and peacefully, accepting with grace her imminent passing.
Please forward this note and enclosed memorial card to the team with my sincere gratitude. And be assured that I will be sharing my good experience with friends and family.
-Carla H. MA
