Testimonials

When I called Charmaine to request some in-home help in caring for my husband, I was desperate. He needed round the clock supervision and I was still working. Charmaine came to my home, quite far from her home base, to assess the situation, ask me many questions and meet my husband. She was a calming presence and I felt immediately sure that this would work out well.

Three different Certified Nursing Assistants rotated in and out of my apartment for seven months, from October through April, caring for my husband while I was at work and overnight 4 nights a week. Each CNA brought her own special gift: one energy and encouragement, one humor and helpful suggestions, another youthful exuberance and a knack at kidding my husband into laughter! Charmaine chose excellent caregivers for our situation and when there were issues with scheduling or other wrinkles in the set up, she addressed them immediately. I never was left without a caregiver when I needed one.

One of the CNA’s was SO excellent and calm that I had her work a whole weekend while I went out of town to visit my granddaughters in Colorado. When I got home from the airport, I walked into the house, and the CNA had a lovely dinner on the table for us with a bouquet of fresh flowers too. That was a beautiful homecoming for me.

My husband eventually needed more complicated care and he moved into a nursing home in April of that year.

I would recommend Charmaine and “Always Best Care” to any family caregiver who needs a hand with caring for a loved one. My experience was excellent.

~ Jade D.

I want to thank Charmaine and Casey Conaghan with Always Best Care Senior Services for the wonderful care provided to our family during my husband’s illness for 18 months until he passed away. They always had very caring and kind, gentle employees who ministered to his needs with such kindness and patience.

They became friends to the whole family. It was the best thing we ever did for Jim having them with us through his long and difficult struggle.

We shall always be grateful to them and would recommend their agency in a heartbeat.

Sincerely,

~ Joan O.

Always Best Care Senior Services provided the absolute perfect immediate solution to our problem. With empathy and experience in dealing with my wife’s needs while in a rehabilitation facility, their professionals solved all our problems. The competence of their employees far surpassed the mediocre staff at the rehab facility. Scheduling their hand-picked staff for our situation was routine and those sent provided care above our expectations. Helpful, courteous, competent, friendly with a hands on approach describe the services provided. Without exception I highly recommend Always Best Care Senior Services.

~Bill K.

I met Charmaine thru a high school friend who happened to have met her in a business connection meeting. I was searching for some partial caregivers to assist my parents in their struggles with aging. We immediately connected, and knowing exactly what I was searching for, she began the process of meeting with my parents to develop the relationship and rapport of finding the perfect match. The company took on the accountability of finding each staff member that met their needs, wants and personalities. It was extremely comforting knowing that if there was any changes, they immediately fulfilled our spontaneous needs. The company stayed in constant communications with our family regarding updates, day to day activities and care. In the moments of crisis, when one of our parents needed admission, there was always coverage and communication (that WE were also provided). My family had great peace of mind with the staff, caregivers and owners of ABC. We finally had to transition into Assistive Living Residency in which our parents no longer had the need for caregivers. Our experience with Charmaine and her staff was positive and genuine. She shows her passion for caring for others in the work she does day to day.

~ Kathy H.

My mother’s health and living situation changed suddenly. I was thrown into trying to quickly find her housing either in Ohio where she was living or near me in Glenview. My mom’s health was failing, her finances were a mess, and she had been keeping from us for some time that she was really not able to live on her own anymore. After searching online and finding a service that simply sent my number to a bunch of retirement homes, I was confused about services offered and overwhelmed with the seemingly endless but less than ideal options.

I called Charmaine in tears. She listened…genuinely listened. She was calm, knowledgeable and confident that she could help me find a solution. And she did. She connected me with people in Ohio who helped me look there. She went over local options, trade-offs, possibilities and joined me and my mom for tours. We found a place for my mom where she is happy, and where we are happy as well.

I can’t rave enough about the care and attention we received. I can’t fully express how difficult this time was for me, and how what seemed a terrible burden became a sense of pride in being able to help my mom find a new home.

~Thank you,

Keryl K.

Dear Charmaine,

Always Best Care has made life for my aging parents and our family a manageable feat.

The caregivers you’ve provided have really cared for my folks and made the day to day challenged living situations less stressful. Donna manages the care plan with careful attention to detail and continuity. When our scheduled caregiver is unable to make it, Donna makes sure the replacement is fully informed of my parent’s situation and care needs. We have seen otherwise with other agencies and it is a nightmare. My sisters and I ended up managing the caregivers in these cases and wondering why we were paying for the service. We could not believe this was the model for senior care services and was the best we could do, and it wasn’t. We have found Always Best Care is the best we can do. We could not ask for more attentive service and continuity.

We consider ourselves VERY fortunate to have found such a wonderful resource in Always Best Care. You have been flexible with the changing schedules of care my parents have needed. We have gone back and forth between 24 hour and hourly care as my parents have experienced setbacks, illnesses, and been in and out of the hospital. You have been a seamless “one size fits all” agency for us since we started with you, and we can’t be more appreciative.

Very Best Regards

~ Peggy B.

We were referred to Always Best Care by Care Options, a part of North Shore Senior Center. Having already been vetted by Care Options was a great introduction because of their high standards. Then we met Charmaine…and she exceeded all expectations. We knew immediately that we had found a warm and caring partner in finding a companion for my husband while I enjoyed an evening out with girlfriends. Knowing he was well cared for — someone to make sure he had a nice dinner and knew how to work the remote control for the TV — allowed me to go out with an easy mind. She even made sure I came home to a neat and tidy house! Charmaine listened to our needs and preferences and the first person she introduced us to was a great match. Not only this, when she knew we were ready to head to our winter home, she went the extra mile to introduce us to her colleague in Arizona. Charmaine and Always Best Care has made a big difference in our lives.

~ Bonnie P.