Meet the Team

Photo of Charmaine Conaghan

Charmaine Conaghan

Owner and Executive Director

Charmaine Conaghan is the Owner and Executive Director of Always Best Care North Shore. A long time Glenview resident, Charmaine and her husband Casey opened the doors to Always Best Care North Shore in 2011 as a way to give back to their community. The youngest of six children, Charmaine grew up in a large family that instilled an appreciation and respect for older adults in her from her an early age. An advocate for seniors and caregivers alike, Charmaine’s mission is to create a culture where clients, families and caregivers all feel respected and are treated with dignity. Charmaine is deeply connected to her community, friends and family and enjoys spending time with each of them; especially her husband and five children and new daughter in law.

Photo of Donna Connelly

Donna Connelly

Director of Client Care

Donna draws on her wealth of experience both personally and professionally in her role as the Director of Client Care. Donna decided to become a professional caregiver several years ago after caring for her sister during her battle with cancer so that she could use what she had learned from her sister’s journey and continue to give back to others. Professionally, Donna’s role expanded in her 4 years with a previous agency from caregiver to include hiring, onboarding, transitions, scheduling, paperwork, regulatory compliance, sales, marketing and educational presentations. She brought all of that experience with her to Always Best Care when she joined Charmaine in October 2012. Donna is driven by a passion to serve others and to make a difference which is evident in everything that she does. When not with clients and caregivers, Donna enjoys time with her family; especially making memories with her grandchildren.

Photo of Cynthia Stallings

Cynthia Stallings

Scheduling Manager

Cynthia’s higher education and previous experience as a caregiver gave her the training and experience to excel as our Scheduling Manager. Driven to make a difference, Cynthia chose home care and joined our team in 2019. She did so to be a part of a process that provides older adults with the support they need to live day-to-day in the comfort of their own homes. “No two days are the same” Cynthia shares, “I love knowing that I have a direct impact on the quality of life on our clients.” When not using her scheduling brain to serve our clients and caregivers, Cynthia enjoys exploring new restaurants and spending time with family and friends.

Photo of Ashlie O’Donnell

Ashlie O’Donnell

Scheduling Coordinator

Ashlie joined the Always Best Care North Shore team in 2019 initially as a PRN (on call) caregiver. Her prior experience as a professional Certified Nurse Assistant in a senior community as well as a technician in a pediatrician office gave Ashlie the skills and perspective to grown into the roles of Administrative Assistant and now Scheduling Coordinator. Always drawn to a role in the healthcare field, Ashlie enjoys getting to know our clients and families, making connections and knowing her efforts are making a positive difference. In her free time, Ashlie enjoys time with family and friends; especially her three daughters Mylah, Zoraya and Camila.

Photo of Suzanne Welsch

Suzanne Welsch

Office Coordinator

Suzanne joined the Always Best Care team in March 2021, bringing with her five years of home care experience as a Caregiver, Scheduling Coordinator and Client Service Manager. A native of New York, Suzanne moved to Northbrook when she was ten years old and has spent the rest of her time on the North Shore. She obtained a Bachelors Degree from National Louis University in Applied Behavioral Science. Suzanne chose to become a professional caregiver, earning her Certified Nursing Assistant Certification, after taking care of her mother who had dementia for several years until she passed away. Suzanne draws on her personal and professional experience to connect with both clients and caregivers. “I love connecting with the clients to ensure that they are well taken care of and being able to engage with them. I also like working with the caregivers and try to make sure that the match is a good one between the caregiver and the client.” Suzanne continues “I love training caregivers on dementia so that they are well equipped to handle any situation involving clients’ quality of life; their quality of life is the most important thing. Clients like to keep their dignity as they get older and usually don’t want help from anyone. But it is imperative that their dignity and their quality of life is maintained as best as possible.” When not supporting the Always Best Care team, clients and families, Suzanne enjoys going to the theatre, movies, dining out, cooking and spending quality time with friends.

Photo of Justyna Sok

Justyna Sok

Human Resources Manager

Justyna brings years of experience in the healthcare field to her role as Human Resources Manager. While with a durable medical equipment company, she came to appreciate how medical devices can improve quality of life. Her time with multiple home care agencies is where she grew passionate about seniors and helping others. Justyna shares “I love working in Home Care because I feel like I am doing something good for others. Also, every day is different and most importantly I love meeting our new caregivers!”

A native of Poland, Justyna immigrated to the United States when she was 13 years old. Always driven to empower others, Justyna obtained a bachelor’s degree in Human Resources and Mass Media from Northeastern Illinois University. She combines her higher education, personal experience and passion to make a difference to help ensure caregivers are given the resources they need to best serve our clients. When asked what she finds most rewarding about her role, Justyna shares “For me, it’s hearing from clients how much they appreciate a Caregiver that cares for them. Also, it reminds me of my grandma and when I took care of her. It’s a sense of fulfillment.”

Outside of Always Best Care, Justyna enjoys spending time with her two children and husband doing fun activities, working out, reading and anything outdoors.

Photo of Amy Evans

Amy Evans

PRN Caregiver/Administrative Assistant

Amy joined the Always Best Care North Shore team in 2021 as a caregiver. In recognition of her exceptional talents, she was quickly promoted to our PRN (on call) caregiver and has grown the position to include additional administrative responsibilities. Her prior experience in senior communities, home health and home care – as well as her insight and compassion – enable Amy to jump into situations and gracefully care for a wide variety of clients.

Always drawn to help others, Amy shares that enabling people to remain at home and stay independent in some aspects of their life is what she finds most rewarding about home care. “I love the joy and happiness that spreads across a client’s face after assisting them.”

When not caring for clients or supporting the other members of the leadership team, Amy enjoys time with her family, reading, listening to music and singing.