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About
Always Best Care 

Trusted and Reliable Senior Care Services

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ABOUT US

Welcome to Always Best Care of Glenview & The North Shore

Since opening the doors in 2011, our mission at Always Best Care Glenview and the North Shore has been to enable seniors to remain as independent and safe as possible wherever it is they call home. We do this through creating a culture where caregivers and clients are equally respected, treated with dignity and given the resources they need.

Our team of experienced caregivers encourage our clients to participate in their care as much as possible. By empowering our clients to do the things that they can for themselves and helping them with the things that they can’t, we allow clients their dignity while giving them respect.

The years of personal and professional experience of our team members provide a deep understanding of what our clients and families are going through. We walk alongside our clients and families during their journey. We are there as a shoulder to lean on in the hard moments and to find joy in the little things. With our holistic approach, we take great pride in connecting our clients with our trusted professional partners so that they have resources beyond the scope of our home care services.

As a franchise, we are afforded the benefit of being both locally owned and operated while being able to rely on the years of experience, resources and support of Always Best Care Senior Services. Founded in 1994, Always Best Care Senior Services has been successfully providing home care services to older adults around the country with over 200 franchise offices nationwide.

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MEET OUR TEAM
Our Team of Experts

Committed to Providing the Best Care & Support

Experienced Healthcare and Caregiving Professionals
  • Charmaine Conaghan

    Charmaine Conaghan

    Owner and Executive Director
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  • Donna Connelly

    Donna Connelly

    Director of Client Care
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  • Cynthia Stallings

    Cynthia Stallings

    Scheduling Manager
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  • Ashlie O’Donnell

    Ashlie O’Donnell

    Scheduling Coordinator
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  • Suzanne Welsch

    Suzanne Welsch

    Office Coordinator
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  • Justyna Sok

    Justyna Sok

    Human Resources Manager
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  • Amy Evans

    Amy Evans

    PRN Caregiver/Administrative Assistant
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Always Best Care Values

Our Mission, Vision & Promise

What drives our passion for expert care services

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Our Mission

To support our clients and their loved ones by providing the most reliable care services

Our Vision

To work as a united team providing the best senior care in the world, with the broadest range of services, and the most loving and consistent care anywhere

 

Our Promise

We are committed to providing you with the best care for your specific needs

A VISION, A BELIEF, AND A GOAL

Our Story

In the mid-1990’s, just outside of Sacramento, California, Michael Newman felt frustrated by the lack of resources for seniors in his community. An owner and operator of facilities for seniors, he saw many seniors and their loved ones arrive at his facilities confused and overwhelmed after trying to find the right assisted living community. This frustration eventually shaped his vision: To create a company that would serve seniors in the community by providing trusted care, compassionate support, and professional advice.

In 1996, Michael acted on his vision and founded Always Best Care. Since that time, Always Best Care has become one of the nation’s leading providers of non-medical in-home care, senior living referral services and home health care. Always Best Care was formed with the belief and agenda of taking the burden off of the families’ shoulders and putting it on our own. People with passion have made Always Best Care what it is today. Although times may change, our foundation never will.

Michael Newman believes that a successful senior care company is built on successful relationships at every level, in all directions. The things that make every relationship work make business relationships work too – caring, trust, respect, and communication. These are the values that guide our relationships with our clients, franchisees, employees, vendors, our community, and everyone we touch. Caring relationships are the foundation of our work – a sincere concern for the betterment of life that goes beyond just doing what is required, but doing the most we can for the seniors entrusted to our care.

Always Best Care began franchising in 2007 and today provides services through a network of more than 225 franchised territories across the United States and Canada.

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Our Advantage

Benefits of
Always Best Care
Senior Services

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Team of Caring People

We are a team of caring and compassionate people working together to provide the best possible care for you and your loved ones

Care at Each Step of the Way

We have worked with thousands of seniors and their families across the U.S. and Canada, providing the best service each step of the way

Proven Track Record of Success

Our team of professional caregivers has a proven track record of providing expert care to seniors and people with specific needs

serving you

Service Coverage

Your local Always Best Care team helps families throughout Glenview and surrounding areas

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ALWAYS THERE FOR YOU ALWAYS BEST CARE

Tailored to Your Needs

Always Best Care In Home Care Services

Personal Care Services

  • 24-Hour Care​
    Always Best Care helps you find the perfect round-the-clock in-home care plan to fit your loved one’s circumstances and needs. 24-hour care is support that is available to anyone who needs extra help to carry on living at home. It can include help with shopping, cooking, cleaning, washing, dressing and all other daily tasks. The need for 24-hour care can be prompted by accident, illness, dementia, frailty, disability, or frailty caused by the aging process.
  • Bathing, Grooming
    & Dressing​
    Bathing, dressing and grooming play a large role in a senior’s daily routines. Maintaining good personal hygiene can be vital in preventing sickness, while dressing can impact an elderly individual’s self-esteem. Grooming and dressing are integral to the activities of daily living.
  • Cognitive Impairments​​
    Cognitive impairment is not an illness, but a description of someone’s condition. It means they have trouble with things like memory or paying attention. They might have trouble speaking or understanding. And they might have difficulty recognizing people, places or things, and might find new places or situations overwhelming.
  • Companionship​​
    Companionship care is primarily emotional support and companionship for seniors who are generally healthy and who want to remain independent at home.
  • Errands & Transportation​​
    Help with errands, shopping, and transportation falls under the category of Instrumental Activities of Daily Living (IADLs). These skills are necessary in order to live independently and that all of us do once we are up, out of bed, dressed, and ready to start our day. Transportation services for seniors can help maintain a level of independence without the need for the senior to drive themselves.
  • Escort to Activities​
    Escorting a senior to activities can help them if they feel unsafe or uncomfortable in public without accompaniment. Many trips are often used to assist seniors to utilize the services of health professionals and agencies that they otherwise would not be able to access.
  • Hospice
    Support / End-of-Life​​
    Hospice care is for people who are nearing the end of life. The services are provided by a team of health care professionals who maximize comfort for a person who is terminally ill by reducing pain and addressing physical, psychological, social and spiritual needs.
  • Hospital to Home​​
    Following a discharge from the hospital, the first three days are critical. During this time frame and beyond, the support given to a senior and their family play a vital role in the recovery process at home. A hospital-to-home program offers a comprehensive and flexible solution that can provide the physical and emotional support needed to recover safely and comfortably.
  • Incontinence / Toileting​​
    There are several types of incontinence, which include overflow incontinence, transient incontinence, stress incontinence, urge incontinence, and knowing a little about the different types can help the caretaker and the family make the best decisions about what levels of toileting assistance should be included in the care plan of their loved one.
  • Laundry Services​​
    For seniors, laundry can be a challenge. As people age, they may have less energy and stamina. One of the biggest benefits of laundry services is that they can help seniors stay independent. Laundry services can also help keep seniors healthy by ensuring the are wearing clean clothing.
  • Light Housekeeping​​
    Light housekeeping includes things like watering the plants, dusting of surfaces and knickknacks, as well as picking up newspapers, magazines and other clutter. It includes emptying the trash, vacuuming and sweeping of main walk areas. It can also include organizing drawers, shelves and closets. In a nutshell light housekeeping is completing the specific tasks required to tidy up areas that a client uses. Examples of what a light housekeeping service does not include are heavy-duty cleaning tasks that require moving heavy furniture, washing windows, cleaning carpets, or scrubbing floors. Nor does it cover outside chores, such as shoveling snow off sidewalks, raking, or mowing the grass.
  • Live-In Care​​
    Live-in care is for seniors who need around-the-clock assistance from a caregiver. Assistance is generally non-medical and includes such tasks as medication management, shopping, and assistance with activities of daily living (ADL). Though caregivers sleep at the senior’s residence, they generally aren’t required for assistance at night.
  • Meal Preparation​
    Meal preparation and eating healthy and nutritional food is important for seniors. Meal preparation assistance for the elderly is not just about cooking, but involves so much more. Maintaining a regular and consistent schedule can also play a role in emotional and physical health.
  • Medication Reminders​
    Medication reminders are a nonmedical service provided by a caregiver or a Certified Nurse Assistant (CNA). CNAs do not administer medications, or speak with a doctor or pharmacist about a senior’s medicine or regime—but they do ensure medication safety and regularity.
  • Mobility​
    Mobility is the ability to move or walk freely and easily — is critical for functioning well and living independently. As we age, we may experience changes to our mobility. There are many reasons for these changes, including changes in gait (how we walk), balance, and physical strength.
  • Nutrition Monitoring​​
    Nutrition is an important element of health in the older population and affects the aging process. The prevalence of malnutrition is increasing in this population and is associated with a decline in functional status, impaired muscle function, decreased bone mass, immune dysfunction, anemia, reduced cognitive function, poor wound healing, delayed recovery from surgery, higher hospital readmission rates, and mortality.
  • Overnight Care​​
    Overnight care revolves around a multitude of services which may include help using the restroom in the middle of the night, providing fluids and snacks in the evening, and assisting with preparing for bed. Elderly individuals may also receive help with transfer assistance throughout the night. Overnight caregivers can also prepare breakfast and offer morning care.
  • Safety Supervision​​
    Because more accidents occur inside the home than anywhere else, seniors and their caregivers must do everything in their power to make sure their homes are as safe and secure as possible. Some of the steps that can be taken to ensure homes are safe for seniors and their families include removing clutter, adding better lighting, rearranging cabinets and drawers, and assessing the safety risks of the bathroom.
  • Technology Assistance​​
    Technology can help the elderly live independently for longer by facilitating preventive care, early detection of, and response to, emerging health issues, as well as timely support for daily tasks. Technology offers a wide range of benefits to older adults. Seniors who use technology can also feel more connected to others, can be better engaged in the community and world around them, and be more informed about current events.
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TESTIMONIALS

“Their staff is outstanding. I like that they’re very responsive, very flexible, and creative.”

Alice R.
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“Most of the time they have been doing a good job for mom and her services. Some people I work with there are great at communication and there are some that are not.”

Anonymous_7383
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“The agency was very nice and positive and they got a caregiver right away for the client. I liked the agency because they communicate well.”

Laura C.
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“The agency follows through on what they told you they were going to do. They are efficient in what they do.”

Marlyn W.
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“It’s been a very big help when I need it. I would recommend them because the caretaker I’ve had has been very good.”

Lucille K.
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“The provider has helped the most by being very attentive with my mother and her needs. The agency is very efficient.”

Leslie H.
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“They help in various ways. She is good at helping me focus on things since I have ADD, which helps me get a lot more done. She just helps get things done if I didn’t get to it since I have too many things to do. We already have recommended them. They are conscious of finding good people.”

Katharine P.
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“Charmaine, the owner of Always Best Care, is amazing. Before my dad needed a caregiver, I asked Charmaine if she would meet with him to describe the types of services they provide. My dad instantly loved her. She spent a long time with him describing the services they provide but also recognizing how difficult this situation is and showing great compassion. When we needed her after he broke his hip, her agency quickly stepped into action and for months, Charmaine provided my dad with excellent caregivers and the quality of service I had hoped for. She gave my dad and my whole family peace of mind. I highly recommend Charmaine and her agency.”

cwmurnane
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“Just having someone that is reliable has been good. It has totally relived my anxiety. They are reliable. Some caregivers have called in sick, but they always sent someone.”

Lauren C.
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“When my very independent Father broke his hip two years ago, we didn’t know where to turn for care for him in his two bedroom apt. He insisted that he wanted home care. We found Always Best Care. Charmaine worked with me and my sisters to provide round the clock care for our Dad. They did their level best to find the best caregivers for Dad. When something wasn’t satisfactory, Charmaine addressed the issues and found other caregivers for Dad. We found two amazing caregivers who still work for Dad two years later. We recently bought out their contracts from ABC after two years of working with them. It is so hard to find good care for your loved one. ABC has served us well and we loved the caregivers so much that we kept them as our permanent caregivers. The service is not cheap, but they are reliable, bonded and insured and you will have peace of mind as you navigate care for your loved one. Highly recommended. They care about their clients and they were always reachable if we had any problems.”

J’s D.
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“I can do all of my own stuff but it is nice to have a caregiver here. A lot of it is more about the companionship. The caregivers are very nice. I have gotten along well with them.”

Jill R.
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“She seems to fit in well with my daily life. I like the caregiver’s demeanor. I think she is friendly and pleasant to be with.”

Tom H.
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“Always Best Care found the perfect match for my 93 year old mom. Our caregiver is very dependable. She takes care of mom as if she were family. So happy with this service.”

Patty H.
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“She depends on them. I like that they are able to provide a backup to their resources. They are also good at communication.”

Patty H.
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“This agency provides caregivers when I need, or when I need a sub for my regular caregiver. This agency is good at matching up the caregivers with the clients.”

Sally H.
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“Always Best Care is top notch. From the owner, Charmaine to their outreach and sales person Sam to their care team, you should feel confident in knowing you are getting the best experience for your loved ones.”

Jordan B.
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“Best Home Care agency on the North Shore! The owner, Charmaine, has one of the biggest hearts in the industry. She cares so deeply for her those her team serves and for her caregivers as individuals. Over the past ten years her agency has consistently provided excellent home care as well as care inside of facilities. The dedication of her caregiving team has been amazing during the pandemic, constantly adjusting and adapting to meet the changing needs of the families. I highly recommend talking with Always Best Care North Shore if your loved one needs some additional support to maintain their independence and provide you peace of mind!”

PJ W.
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“Sam is a committed patient community minded individual who knows how to listen and find what your family needs and offer solutions. I highly recommend!”

Sara J.
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“The caregivers help her exercise. I like that they are prompt and give good service.”

Lucille H.
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“Best Home Care agency on the North Shore! The owner, Charmaine, has one of the biggest hearts in the industry. She cares so deeply for her those her team serves and for her caregivers as individuals. Over the past ten years her agency has consistently provided excellent home care as well as care inside of facilities. The dedication of her caregiving team has been amazing during the pandemic, constantly adjusting and adapting to meet the changing needs of the families. I highly recommend talking with Always Best Care North Shore if your loved one needs some additional support to maintain their independence and provide you peace of mind!”

Personal W.
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“They take care of my activities of daily living. They are very responsible. They are always there when you need them.”

Jim W.
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“The caregiver cares and wants to take care of him. They also make my dad happy. I like the caregiver, the availability if I have questions, and the efficiency.”

Lisa O.
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“She helps with her hair, washing her, and washing her mouth out with soap. She is very detail-oriented in taking care of Carolyn. The office workers are kind of disorganized and the software system needs to be improved. The billing statement is wrong.”

Richard B.
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“They take care of my mom so I don’t have to worry about it. I know the owner of the local agency. They provide the care that she needs.”

Christine L.
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“They live there 24/7, my mother would pass away without them. I like how they have personal attention, especially in the main office, and they work diligently.”

Jeff C.
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“I can depend on them. I can trust them because they show up on time. They’re very dependable. Their people are well-vetted.”

Lupe S.
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“They were very flexible. Covid19 recovery is/was the great unknown. They worked with me to provide the best care possible.”

Sue R.
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“The help in being with my dad and providing for his needs daily. The care they give is excellent. The communication with the office has been wonderful. Overall, the experience has been great.”

Christie S.
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“They are able to do everything that I ask of them. They are just excellent. The people I have coming are great.”

Samuel T.
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“They taught me how to take care of myself, from falling, and little tricks to move around the apartment. I like the person that they sent to me.”

Edith T.
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“She’s a grumpy lady so no one can please her. The fact that they can find someone she likes is great. I like that they’re local.”

Wade S.
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“I have them for four days, and it’s made my life easier. They could increase the pool of the available people to serve in the event of unavailability of the main caregiver.”

Anonymous_3788
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“Very attentive and responsive. Willing to accommodate my mother’s demands with grace and a smile. Very grateful i found their service”

Thansen
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“The Agency is providing 24 hour care for our mother. The caregivers are wonderful, so caring and kind to our mother. They always let us know what is going on. We had an incident were we needed immediate care and the agency found coverage for us. They even provided some materials that were needed.”

S.B
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“The Agency is providing 24 hour care for our mother. The caregivers are wonderful, so caring and kind to our mother. They always let us know what is going on. We had an incident were we needed immediate care and the agency found coverage for us. They even provided some materials that were needed.”

Stevebarb
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“My mom and dad each had different care giving needs and Always Best Care did a out standing job providing for their care. They are a top notch company that have made my parents feel very comfortable and I am great full for that.”

Kathy N.
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“Very attentive and responsive. Willing to accommodate my mother’s demands with grace and a smile. Very grateful i found their service …”

thansen
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“The caregivers my mom has had through Always Best Care have all been great. They arrive on time, appreciate my mom’s sense of humor, and have great ideas to keep her busy. The agency is quick to respond to any requests.”

SAnne
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“I enjoy working here because I am known and cared for by the staff. Whenever I have had a concern regarding my employment, work dynamics, and/or my client’s care, I am listened to and respected. This is the first home care agency I’ve worked for where I’ve felt like my voice is heard. I have gotten to work with several clients and stay with them for years–continually building deep and lasting relationship with people I have come to know and love. I continue to work here because I believe we really can make a difference and provide the best care.”

Ruth M.
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“We have found Always Best Care and are happy with them. There was some difficulty with availability of people and scheduling. One of the caregivers made a serious mistake. However, after everything was straightened out, they have been great. For four hours, one day a week, a caregiver comes and helps my mother who has Alzheimer’s take a bath and gives her a manicure. The caregivers are good. They were conveniently located. I went and had a personal meeting with the owner of the company and thought she was very impressive. She then came to the home to meet my mother and my parents; we liked that. We thought that was professional and helpful. From then on, we have worked with a scheduler and the caregiver. I think it’s a very reliable and well-run agency, and we’re very pleased at this point with the service.”

Linda206056
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“Always can count on straight talk regarding advice for Seniors from my ace Charmaine. Thank you for that. Call with confidence 847-730-5930.”

Robin W.
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“If you want competent, if you want empathy, if you want sincere, if you want above and beyond, and you need someone to care for your aging parents…this is the place to go!”

Pj C.
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“Charmaine is an angle and she was able to help my family and I immensely. Thank you so much!”

Colin H.

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