Meet the Team

Bonnie & Neil Zwack

President & Vice President

Neil and I were born and raised in the Minneapolis area and lived there until we moved to the desert 18 years ago to retire. Because Neil had owned his own business and I had worked for 20 years as a real estate closer, we both had part-time jobs to “keep us occupied”. While living in our retirement community, I witnessed my friends and neighbors struggling with options for one or both of their parents as they aged and could not be left alone. Neil and I also witnessed the shameful care that our grandparents endured in the “nursing home” system years ago. My desire to make a difference and to be able to help families navigate the system, led us to Always Best Care. After 8 years of devoting my life to our seniors, I believe that I was “led” to this calling. I no longer consider this a job, it is my vocation. Knowing that I have given families peace of mind by offering my time, my passion and my support comes back to me two-fold and I truly love what I do!

[email protected]
[email protected]

Juan Garcia

Client Services Director

Hello, I am the Client Services Director here at Always Best Care Desert Cities. My main role here is to strive on creating an efficient and safe work environment for my staff and my clients by promoting and understanding the agency organizational mission, values and behavioral expectations to higher standards of excellence, including setting standards of practice, ensuring the agency compliance with all regulatory standards and lending staff a culture of safety, continuous improvement and quality client care.

[email protected]

Gretchen Walker

Account Office Administrator

I was born and raised in Louisville Kentucky, Later moving to So California, I then took on management positions in the banking industry for 12 years. Working full time I went to college, majoring in Business Management and Accounting. I held an Office Manager position for many years in Los Angeles. My years of “hands on” experience, led me to Always Best Care. I assist our Administrator in all areas of the financial aspect of the business from Accounts Receivable to Accounts Payable. I am honored to be apart of a company that certainly makes a difference in the Home Health Care Industry and I look forward to being a contributor to the continued success of Always Bet Care Desert Cities.

[email protected]

Valentine Knapp

Care Manager

Hi Y ‘all, I am originally from Oklahoma; raised primarily in Southern California. I currently hold the position of care manager. With my previous nursing background, I utilize my nursing skills to complete assessments for clients to better assist with the paring of our caregivers with clients, to ensure complete satisfaction with our care provided. You’ll often see me out and about at our clients homes making sure everyone has what they need, including clients and caregivers.

[email protected]

Claudia Lopez

Administrative Specialist

Hello, I have a successful track record of proving exemplary clerical and administrative support to Always Best Care. I am also a fluent bilingual speaker (English/ Spanish). I have 5 years of experience as a medical assistant, including front and back office experience. My sensibility efficiency and ability to work effectively and collaborate with people of various ages and culture makes my job very pleasant.

[email protected]

Taylor Legan

Administrative Assistant

Hello everyone, my name is Taylor Legan. I was born in Palm Springs California and have lived in Rancho Mirage ever since. I am one of the Administrative Assistants for Always Best Care Desert Cities. Within the office I tackle various tasks from hiring caregivers to providing assistance to every member of the office. Currently I am enrolled in the Nursing Program at California State University San Bernardino Palm Desert Campus to earn my Bachelor’s Degree. It is fulfilling to know that I work for a company who has such compassion for our senior population. Being able to maintain a position within a company that offers purpose and value to everyone involved makes work rewarding.

[email protected]



Hi, I am Madie and I am the guard dog here at Always Best Care. My birthday is October 3rd and I am a Libra. I like long walks and treats. You can expect to visit the office and see me basking in the sun near the front window or sleeping on the guest chairs.