Meet The Team

JENNIFER MANCUSO

President

Hometown: Birmingham, Alabama
Education: Duke University
Experience: 40 years

Jennifer has a BS Degree in Business from Millsaps College and attended Duke University. She is a long-term Birmingham resident and seasoned veteran in the healthcare industry.

After working as a senior manager healthcare IT and consulting companies, Jennifer started Always Best Care in 2013. She wears many hats in the business, but believes the best job in the company is visiting with current and prospective clients and learning their stories.

Jennifer is on the board of Alzheimer’s of Central Alabama and participates in the Always Best Care franchise Advisory Committee and their Top Performance Group. Jennifer is a member of the Home Care Association of America, Medical Social Services Organization, the Case Management Society of America, the Alabama Self-Insurers Association and the Healthcare Executives Network.

Jennifer has two active teenagers and enjoys playing tennis on the weekends. 

GLORIA BALDWIN

Director of Operations

Hometown: Birmingham, Alabama
Education: Faulkner University
Experience: 20+ years

With a BS Degree in Business from Faulkner University, Gloria has over 20 years of work experience in healthcare, government, and corporate industries.

She oversees the overall operations and growth ensuring our goals and objectives are being met. She ensures that our mission and goals are embedded in every interaction, our client experience, employee satisfaction, recruiting/retaining and building organizational talent, financial performance and business development.

Gloria is an accomplished problem solver and serves as a liaison between clients and staff.
She enjoys spending time with her two daughters and refinishing furniture.

DONNA LOGAN

Human Resources

Hometown: Birmingham, Alabama
Education: University of Phoenix
Experience: 20+ years

Donna Logan began her business experience working with NAPA auto parts. She worked there for 11 years. She worked implementing the new policies and procedures manual being used today. She supervised training, maintained and supervised the Kronos timekeeping implementation. She also started the safety toolbox and maintained all OSHA compliance procedures.

She also prepares our financial data, ensuring all monthly financial activities have been recorded and reconciled according to Always Best Care’s standards and protocol.

She worked as a manager in the food and beverage and automotive industries before coming to Always Best Care giving her the qualifications to be our payroll manager. She has two school aged children and enjoys cheering for her son at the baseball field.

CHANTERA SMITH

Staffing Director

Hometown: Birmingham, Alabama

Experience: 2 years

Chantera is a 25 year old CNA from Birmingham, AL. Chantera has been with ABC for almost 2 years. She has a busy job managing a staff of 100 or so employees. By continually monitoring the work schedules and an ever changing census, she is able to meet our client’s needs and calculate the daily staffing requirements.

Chantera is also a mortician and is striving to be a Medical Examiner. She enjoys learning more about the Human body I n her spare time. She also enjoys traveling and spending time with her family and close friends.

CINDY UNDERWOOD

Registered Nurse

Hometown: Birmingham, Alabama
Education: Jefferson State
Experience: 20+ years

Cindy is one of the longest-term employees of Always Best Care and has been with the company since close to the inception of the company. We are truly blessed that she brings her love and caring for others to Always Best Care. A nurse since 1990, she received her RN degree from Jefferson State. Cindy has extensive experience in Cardiovascular/Thoracic surgery, Intensive Care, Orthopedic and Bariatric surgery, as well as Case Management. She has served as the Assistant Director of Nursing for a surgery department. In 2001, Cindy started a local, free clinic for indigent residents in 2001 in which she continues to be very involved. Cindy is well suited to the career of nursing as she is very devoted to caring for people.

Married for 34 years, Cindy has two children and three wonderful grandsons. She and her husband also have two, beloved four-legged children. She enjoys reading, sewing and spending time with her family.