Meet The Team

JENNIFER MANCUSO

President

Hometown: Nashville, Tennessee
Education: Millsaps College and Duke University

Jennifer has a Bachelor of Science Degree in Business from Millsaps College and attended Duke University. She is a long-term Birmingham resident and seasoned veteran in the healthcare industry. After working many years as a senior manager with leading healthcare clinical and health management services, Jennifer founded Always Best Care in 2013. “My favorite part of the job is meeting with clients, families and referral sources to help provide solutions to their in-home healthcare needs. It’s also very rewarding to see the relationships that form between the clients and our fantastic employees who take tremendous pride in their work.”

Jennifer is on the Board of Directors of Alzheimer’s of Central Alabama and is active with the Parkinson Association of Alabama. She also participates in the Always Best Care Franchise Advisory Committee and its Top Performance Group. Jennifer is also a member of the Home Care Association of America, Medical Social Services Organization, the Case Management Society of America, the Alabama Self-Insurers Association and the Healthcare Executives Network.
She is married and has two active teenagers who keep her busy. In her spare time, Jennifer enjoys playing tennis.

GLORIA BALDWIN

Director of Operations

Hometown: Birmingham, Alabama
Education: Faulkner University

Gloria holds a Bachelor of Science Degree in Business and has more than 20 years of experience working in the healthcare, government and corporate sectors. As Director of Operations, her primary role is to serve as a liaison between clients and staff and to ensure that our internal operations are running efficiently and smoothly. Gloria oversees operations, accounting, scheduling, recruiting and ACHC compliance. The Always Best Care senior manager, Gloria is skilled at issue resolution and achieving client and patient satisfaction. She enjoys working in the healthcare field. “Every day is different. Making good decisions on behalf of our clients is crucial. If there are problems, we are committed to finding solutions.”

Gloria enjoys spending time with her two daughters and loves to tackle furniture restoration projects.

CHANTERA SMITH

Human Resources Coordinator

Hometown: Birmingham, Alabama
Education: East Mississippi Community College and currently University of Alabama at Birmingham

Chantera is a graduate of the East Mississippi Community College and is a long time Certified Nursing Assistant. In addition to her fulltime job at Always Best Care, she is attending medical school at the University of Alabama at Birmingham. Chantera is responsible for coordinating the new hire process and recruiting and orienting new caregivers, as well as RN’s, LPN’s, PT’s and OT’s. She also ensures that daily skilled care staffing needs are met. “One of the best parts of my job is working with the patients and their case managers to make sure that both groups are happy. Our skilled and office staff members are positive and help one another. I really enjoy being part of the team.”

In Chantera’s spare time, she enjoys traveling and spending time with family and close friends.

SHULUNDA HENLEY

Director of Nursing

Hometown: Birmingham, Alabama
Education: Lawson State Community College

Shulunda Henley is the Always Best Care Director of Nursing and oversees clinical services to meet the agency’s Accreditation Commission for Health Care (ACHC) standards. Shulunda has 18 years of healthcare experience with a focus on program development and training, mental healthcare, long-term care, and community nursing. She served in the National Guard where she received her Emergency Medical Technician Certification and Combat Medic status. With degrees in Applied Science and Nursing from Lawson State Community College, she has also received certifications in strategic planning, critical care, and life coaching. According to Shulunda, “When I was 15 years old, I signed up to be a candy striper at Carraway Hospital. Everyone was so nice! I fell in love with being at the hospital and won an award for most hours volunteered! It’s been a love connection ever since!”

Shulunda is married and has a daughter who is a graduate of the University of Alabama and a teenage son. When she is not working with Always Best Care, Shulunda enjoys acting as a professional make-up artist. She is certified in theatrical, special effects and beauty make-up.

STEPHEN MCGHEE

Administrative Consultant

Hometown: Birmingham, Alabama
Education: Birmingham-Southern College

Stephen has a Bachelor of Science Degree in Accounting from Birmingham-Southern College and has worked in the accounting field for many years. In his role with Always Best Care, he performs the company’s billing, payroll and account reconciliations. Always Best Care is a natural fit for Stephen, whose experience includes work with a number of local and national nonprofit organizations. “I truly enjoy working with organizations that make a positive impact with people and the community.”

Stephen has a daughter currently attending Rice University. He is an avid golfer and music enthusiast and currently serves on the Board of Directors for Joy League Baseball, an independent little league located in Homewood, Alabama.

JASMINE TURNER

Scheduling Coordinator

Hometown: Birmingham, Alabama
Education: Birmingham-Southern College

Jasmine has a Bachelor of Science Degree from South University. She has five years of experience as a Nursing Assistant and Medical Assistant. With a variety of experiences, Jasmine has worked in different healthcare specialty areas including family practice, internal medicine and urgent care. She calls on that knowledge as the Always Best Care Scheduling Coordinator. Jasmine selects the best caregivers with the necessary skills, background and personality to care for our clients. “Caring for others and learning the different aspects of healthcare is my passion.” In her free time, Jasmine enjoys time with her family and building memories with her young son.

DEBORAH RADFORD

Case Manager

Hometown: Birmingham, Alabama
Education: Southern Junior Business College

Deborah has a degree from Southern Junior Business College. After graduating, Deborah found her calling in the local healthcare field, where she has worked for over 40 years, most recently the Birmingham Surgery Center. In her role at Always Best Care, she visits clients to ensure that the care plan is up to date, is being followed by the caregivers and our clients are safe and happy in their homes. A naturally outgoing and friendly person, she brings a smile to everyone she meets.

According to Deborah “I love helping people and that’s why I decided to work with Always Best Care.”

In her leisure time, Deborah spends time with her grandchildren and goes to church. She especially enjoys working in the Medical Ministry at her church.