Meet The Team

JENNIFER MANCUSO

President

Hometown: Nashville, Tennessee
Education: Millsaps College and Duke University

Jennifer has a Bachelor of Science Degree in Business from Millsaps College and attended Duke University. She is a long-term Birmingham resident and seasoned veteran in the healthcare industry. After working many years as a senior manager with leading healthcare clinical and health management services, Jennifer founded Always Best Care in 2013. “My favorite part of the job is meeting with clients, families and referral sources to help provide solutions to their in-home healthcare needs. It’s also very rewarding to see the relationships that form between the clients and our fantastic employees who take tremendous pride in their work.”

Jennifer is on the Board of Directors of Alzheimer’s of Central Alabama and is active with the Parkinson Association of Alabama. She also participates in the Always Best Care Franchise Advisory Committee and its Top Performance Group. Jennifer is also a member of the Home Care Association of America, Medical Social Services Organization, the Case Management Society of America, the Alabama Self-Insurers Association and the Healthcare Executives Network.
She is married and has two active teenagers who keep her busy. In her spare time, Jennifer enjoys playing tennis.

GLORIA BALDWIN

Director of Operations

Hometown: Birmingham, Alabama
Education: Faulkner University

Gloria holds a Bachelor of Science Degree in Business and has more than 20 years of experience working in the healthcare, government and corporate sectors. As Director of Operations, her primary role is to serve as a liaison between clients and staff and to ensure that our internal operations are running efficiently and smoothly. Gloria oversees operations, accounting, scheduling, recruiting and ACHC compliance. The Always Best Care senior manager, Gloria is skilled at issue resolution and achieving client and patient satisfaction. She enjoys working in the healthcare field. “Every day is different. Making good decisions on behalf of our clients is crucial. If there are problems, we are committed to finding solutions.”

Gloria enjoys spending time with her two daughters and loves to tackle furniture restoration projects.

CHANTERA SMITH

Human Resources Coordinator

Hometown: Birmingham, Alabama
Education: East Mississippi Community College and currently University of Alabama at Birmingham

Chantera is a graduate of the East Mississippi Community College and is a long time Certified Nursing Assistant. In addition to her fulltime job at Always Best Care, she is attending medical school at the University of Alabama at Birmingham. Chantera is responsible for coordinating the new hire process and recruiting and orienting new caregivers, as well as RN’s, LPN’s, PT’s and OT’s. She also ensures that daily skilled care staffing needs are met. “One of the best parts of my job is working with the patients and their case managers to make sure that both groups are happy. Our skilled and office staff members are positive and help one another. I really enjoy being part of the team.”

In Chantera’s spare time, she enjoys traveling and spending time with family and close friends.

SHULUNDA HENLEY

Director of Nursing

Hometown: Birmingham, Alabama
Education: Lawson State Community College

Shulunda Henley is the Always Best Care Director of Nursing and oversees clinical services to meet the agency’s Accreditation Commission for Health Care (ACHC) standards. Shulunda has 18 years of healthcare experience with a focus on program development and training, mental healthcare, long-term care, and community nursing. She served in the National Guard where she received her Emergency Medical Technician Certification and Combat Medic status. With degrees in Applied Science and Nursing from Lawson State Community College, she has also received certifications in strategic planning, critical care, and life coaching. According to Shulunda, “When I was 15 years old, I signed up to be a candy striper at Carraway Hospital. Everyone was so nice! I fell in love with being at the hospital and won an award for most hours volunteered! It’s been a love connection ever since!”

Shulunda is married and has a daughter who is a graduate of the University of Alabama and a teenage son. When she is not working with Always Best Care, Shulunda enjoys acting as a professional make-up artist. She is certified in theatrical, special effects and beauty make-up.

STEPHEN MCGHEE

Administrative Consultant

Hometown: Birmingham, Alabama
Education: Birmingham-Southern College

Stephen has a Bachelor of Science Degree in Accounting from Birmingham-Southern College and has worked in the accounting field for many years. In his role with Always Best Care, he performs the company’s billing, payroll and account reconciliations. Always Best Care is a natural fit for Stephen, whose experience includes work with a number of local and national nonprofit organizations. “I truly enjoy working with organizations that make a positive impact with people and the community.”

Stephen has a daughter currently attending Rice University. He is an avid golfer and music enthusiast and currently serves on the Board of Directors for Joy League Baseball, an independent little league located in Homewood, Alabama.

JASMINE TURNER

Case Manager

Hometown: Birmingham, Alabama
Education: Birmingham-Southern College

Jasmine has a Bachelor of Science Degree from South University. She has five years of experience as a Nursing Assistant and Medical Assistant. With a variety of experiences, Jasmine has worked in different healthcare specialty areas including family practice, internal medicine and urgent care. She calls on that knowledge as the Always Best Care Case Manager. Jasmine works closely with our clients to ensure that their needs are being met by our care teams. She visits our clients regularly to validate that the care plan is up to date, is being followed by the caregivers and our clients are safe and happy in their homes. “Caring for others and learning the different aspects of healthcare is my passion.” In her free time, Jasmine enjoys time with her family and building memories with her young son.

PENNY WITCHER

Director of Client Services

Hometown: Gadsden, Alabama
Education: Gadsden State Community College

Penny Witcher is the Always Best Care Client Services Director. She is responsible for educating clients, family members and referral sources about Always Best Care’s skilled and non-medical services. Highly experienced at developing customer relationships, Penny has a strong and active presence in the Birmingham community and actively promotes the Always Best Care brand. She came to Always Best Care with more than 30 years’ experience in sales and marketing and has been involved in the healthcare industry in the Birmingham area since 2013.

Penny says that she “has a true passion for assisting families and their loved ones during a time of need. I find it fulfilling to identify the very best help and resources available for clients and families.”

Penny is very close to her two beautiful daughters and four amazing grandchildren. She enjoys spending time with her family, the beach, traveling and Alabama football.

CHRISTY TENNEY

Scheduling Coordinator

Hometown: Birmingham, Alabama
Education: UAB and Jefferson State Community College

Christy Tenney is the Always Best Care Staffing Coordinator. With a fantastic work ethic, she can juggle many responsibilities with ease. She has a strong work history and experience in management, scheduling, accounting and recruiting. Having worked at two other local home healthcare companies, Christy has a broad base of industry knowledge. Working closely with our Director of Nursing and Case Manager, as well as our entire field staff, Christy carefully selects the best caregivers with the necessary skills, background and personality to care for our clients. She stays in constant touch with our clients and their family members to ensure that every client is happy and healthy in their home and that our caregivers are following the prescribed care plan.

Christy likes working at Always Best Care because she enjoys new challenges while helping others and building relationships. She has a passion for learning about the human body and the many mysteries of it. She is currently majoring in Biology at UAB, where she is studying to become a Forensic Medical Examiner. When she is not working, she is hitting the books at UAB, spending time with her family and helping out in her community.