Meet The Team

JENNIFER MANCUSO

President

Hometown: Birmingham, Alabama
Education: Duke University
Experience: 30+ years

Jennifer has a Bachelor of Science Degree in Business from Millsaps College and attended Duke University. She is a long-term Birmingham resident and seasoned veteran in the healthcare industry.

After working many years as a senior manager with leading healthcare clinical and health management services, Jennifer founded Always Best Care in 2013.

“My favorite part of the job is meeting with clients, families and referral sources to help provide solutions to their in-home healthcare needs. It’s also very rewarding to see the relationships that form between the clients and our fantastic employees who take tremendous pride in their work.”

Jennifer is on the Board of Directors of Alzheimer’s of Central Alabama and is active with the Parkinson Association of Alabama. She also participates in the Always Best Care Franchise Advisory Committee and its Top Performance Group. Jennifer is also a member of the Home Care Association of America, Medical Social Services Organization, the Case Management Society of America, the Alabama Self-Insurers Association and the Healthcare Executives Network.

She is married and has two active teenagers who keep her busy. In her spare time, Jennifer enjoys playing tennis and cheering for her kids at various sporting events.

BRITTANY REYNOLDS

Clinical Services Director

Hometown: Helena, Alabama
Education: University of Alabama at Birmingham
Experience: 10 years

Brittany has a Bachelor of Science Degree in Nursing from UAB and is one of the newest members of the Always Best Care Team. She is a Registered Nurse with 10 years of experience in local healthcare, including home health, hospice, home infusion and in-home care.

She has already witnessed firsthand how caregivers can become close to their patients. “It has been so rewarding to hear our clients brag on their caregivers and talk about how grateful they are for Always Best Care and its employees.”

Brittany has been married for eight years and is the proud mom of two young children. She enjoys spending time at the lake and making new memories with her family.

CINDY UNDERWOOD

Director of Nursing

Hometown: Birmingham, Alabama
Education: Jefferson State Community College
Experience: 20+ years

Cindy is a Registered Nurse and received her nursing degree from Jefferson State Community College. She is a longtime employee of Always Best Care. She has extensive experience in Cardiovascular/Thoracic surgery, Intensive Care and Orthopedic and Bariatric surgery. Cindy has also served as the Assistant Director of Nursing for a surgery department and has worked in Case Management services. In 2001, Cindy started a local, free clinic for indigent residents and continues to be very involved in this clinic today.

To her, the best part of being on the Always Best Care team is visiting with clients in their homes. “We really work with some amazing people. It’s very rewarding.”

Cindy has been married for more than 30 years and has two children and three wonderful grandsons. She and her husband also have two beloved four-legged “children.” In her downtime, Cindy enjoys reading, sewing and spending time with her family.

TIM MEEHAN

Placement Specialist

Hometown: Birmingham, Alabama
Education: University of Alabama at Birmingham
Experience: 10+ years

Tim has a Bachelor of Arts Degree in Broadcast Journalism from UAB and has worked with the Birmingham seniors’ community for many years. He was one of the original employees at Always Best Care and is an expert in identifying the best retirement community for a client when that time arises. As the owner of Senior Placement Services, Tim now partners with Always Best Care when a placement need arises. Tim considers the client’s needs and recommends the top communities based on their budget and desired location. He also accompanies seniors and their families on community tours, helping to get the answers needed to make the right placement decision.

Tim is passionate about his work and has helped more than 3,000 families find the right place and care levels for their loved ones. “It’s an extremely important decision and one that I’m honored to be a part of in our clients’ lives.” For those who can no longer live alone, this free service can be a very helpful one.
Tim is involved with his church, Our Lady of Sorrows, and is a member of the Alumni Board of the UAB College of Arts and Sciences. His hobbies include golf and coaching youth sports. Tim has two children, both of whom attend school in Homewood.

GLORIA BALDWIN

Director of Operations

Hometown: Birmingham, Alabama
Education: Faulkner University
Experience: 20+ years

Gloria holds a Bachelor of Science Degree in Business and has more than 20 years of experience working in the healthcare, government and corporate sectors. As Director of Operations, her primary role is to serve as a liaison between clients and staff and to ensure that our internal operations are running smoothly .

She enjoys working in the healthcare field. “Every day is different. Making good decisions on behalf of our clients is crucial. If there are problems, we are committed to finding solutions.”

Gloria also enjoys spending time with her two daughters and loves to tackle furniture restoration projects.

CHANTERA SMITH

Staffing Director

Hometown: Birmingham, Alabama
Education: East Mississippi Community College and currently University of Alabama at Birmingham
Experience: 20+ years

Chantera is a Certified Nursing Assistant who is attending Medical School at UAB. One of her roles at Always Best Care is overseeing the ever-changing client population and ensuring daily staffing needs are met.

“One of the best parts of my job is working with the clients and making sure they’re happy. Our caregivers and office staff are positive and help one another. I really enjoy being part of the team.”

In Chantera’s spare time, she enjoys traveling and spending time with family and close friends.

KENNA BURNEY

Administrative Coordinator

Hometown: Hueytown, Alabama
Education: Stillman College
Experience: 2 years

Kenna is a native of Birmingham and has a Bachelor of Arts Degree from Stillman College. She is a dedicated business and customer service professional. Some of her primary tasks at Always Best Care are ensuring all inquiries are handled professionally and onboarding new employees.

“I get great satisfaction being in a role where I can make a difference in someone’s life. I enjoy working with professionals who I can learn from and who will push me to take on new and challenging opportunities. We really work as a team to help our clients and that’s very rewarding. It makes me feel good about the job that we’re doing.”

Kenna is also a mother to three beautiful girls. She enjoys spending time with her daughters, traveling and working on projects that give back to her community.

STEPHEN MCGHEE

Administrative Consultant

Hometown: Birmingham, Alabama
Education: Birmingham-Southern College
Experience: 20+ years

Stephen has a Bachelor of Science Degree in Accounting from Birmingham-Southern College and has worked in the accounting field for many years. He joined Always Best Care to help with the company’s billing, payroll and account reconciliations. Always Best Care is a natural fit for Stephen, whose experience includes work with a number of local and national nonprofit organizations. “I truly enjoy working with organizations that make a positive impact with people and the community.”

Stephen has a daughter currently attending Rice University. He is an avid golfer and music enthusiast and currently serves on the Board of Directors for Joy League Baseball, an independent little league located in Homewood, Alabama.