Meet The Team

Jennifer Mancuso

Jennifer Mancuso

President

Hometown: Nashville, Tennessee
Education: Millsaps College, Duke University

  Read Jennifer’s Bio

Jennifer is a seasoned veteran of the health care industry. After enjoying many years as a senior manager with leading clinical and health management service companies, she was ready for a new chapter. From her professional experience, she knew there was a need for in-home care in the Birmingham community. Personally, family members were also entering a new phase of life, which highlighted how important quality care is for loved ones. After much research and thought, Jennifer enthusiastically founded Always Best Care in 2013. The number of families who are supported through Always Best Care has continued to grow each year.

“I am passionate about helping people maintain a safe, independent and dignified lifestyle throughout the various transitions of life. I love getting to know the families and help provide solutions to their in-home needs. It’s been very rewarding to see the relationships that form between the clients and our fantastic employees who take tremendous pride in their work.”

Jennifer received a Bachelor of Science Degree in Business from Millsaps College and attended Duke University. Jennifer is a member of the Always Best Care Franchise Advisory Committee, the Always Best Care Top Performance Group, the Home Care Association of America, the Case Management Society of America and the Healthcare Executives Network.

Jennifer is also a supporter of Alzheimer’s of Central Alabama, the Parkinson Association of Alabama, the Mountain Brook Police, Encore Respite Ministry and the Monday Morning Quarterback Club. She is a longtime resident of Birmingham with two children at University of Alabama. Roll Tide!

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Tamela Sharp

Clinical Director

Hometown: Leeds, AL
Education: UAB, Jefferson State Community College

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Tamela is a Registered Nurse and brings a great deal of experience to Always Best Care, having worked in the medical field for more than 30 years. Her various roles have included serving as a Nursing Assistant and assessing inpatient needs for a local hospital, as well as caring for dementia and Alzheimer’s patients in an assisted living home.

“Working with our older generations gives me a sense of giving back. I know what it’s like to have someone come into your home and assist with a loved one. I cared for my late husband with the help of my daughter, sister-in-law and some wonderful home health caregivers.”

“Always Best Care continues to give me ways to make a difference in someone else’s life, whether it’s a simple phone call, a quick drop-in visit, attending a birthday party, or spending the day with a client.”

Tamela has a Bachelor of Science Degree in Nursing from the University of Alabama at Birmingham. She has an adult daughter also in the medical field.

She and her family continue to be blessed with many children they consider family. In her spare time, she enjoys God, family time, watching the Hallmark Channel and learning new things.

Christy Tenney

Director of Operations

Hometown: Birmingham, Alabama
Education: UAB and Jefferson State Community College

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Christy’s overall role is to serve as a liaison between clients and staff and to ensure that our internal operations are running efficiently and smoothly. She is skilled at issue resolution and achieving client satisfaction. With a fantastic work ethic, she juggles many crucial management responsibilities with ease.

Christy has a strong work history and experience in management, scheduling, accounting and recruiting. Having worked at two other local home healthcare companies, Christy possesses a broad base of industry knowledge. She manages the office staff and oversees the Operations, Administration and Human Resource departments.

Christy likes working at Always Best Care because she enjoys new challenges while helping others and building relationships. She has a passion for learning and is currently majoring in Business Management with a minor in Human Resources at UAB. When she is not working, she is hitting the books at UAB.

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Debbie Perkins

Director of Client Services and Sales

Hometown: Birmingham, AL
Education: University of Tennessee

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Debbie joins Always Best Care with decades of experience in personalized service and customer care. She enjoys making home visits on behalf of Always Best Care and works closely with the clients and their families on specialized Care Plans.

“These visits provide us with the opportunity to make sure client needs are being met and if any improvements should be made. Our clients are truly an inspiration! They are pleasant and like to talk. I love getting to know them, and I leave with a smile on my face.”

From the start, she knew Always Best Care was a good fit for her. “Our team works very hard to match the right caregiver with the client, based on the needs and personality of each individual.  There’s never a dull moment in the office. It’s filled with laughter and people who enjoy their jobs.”

Debbie graduated from the University of Tennessee with a triple major – English, Spanish and Secondary Education.

Her favorite pastimes are playing golf and traveling. Debbie also loves spending time with her two granddaughters and cheering for the University of Alabama – Roll Tide!

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Florence Hinkle

Client Services Coordinator

Hometown: Birmingham, AL
Education: UAB

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Florence joins Always Best Care with 15 years of experience as Resident Services Director at Brookdale Senior Living. Throughout her career, she has always enjoyed helping others and working with seniors.

As Client Services Coordinator, Florence visits established clients, evaluates their individualized care plans and conducts assessments on field employees.
“My main objective is to act as a vital connection between the clients, their families and our staff. Each client is unique and has different needs. I love my job and want to be sure that our standard of excellence is being met and that each client is being placed with the right caregiver. I want our seniors to live life to the fullest and to me that means continually helping them with the activities of their daily lives.”

Florence received a Bachelor of Arts Degree in English from the University of Alabama at Birmingham and has also served on committees with the Junior League of Birmingham and the Mobile Museum of Art.

She is a busy mother of two, with a college-aged daughter and a son, who is a student at Mountain Brook High School. In her down time, she enjoys spending time at the beach.

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Jenny O’Hare

Human Resources Coordinator

Hometown: Margaret, AL
Education: St. Clair County High School

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Jenny comes to Always Best Care with more than 18 years of customer service experience in the health care and retail fields. As Staffing Coordinator, she is extremely committed to finding the best caregiver for each client.
 
“I find a great deal of joy in the fact that the work we do brings caring and compassion into someone’s life. I want to make sure all clients are matched with the right caregiver based on their specific skill sets, personalities and scheduling needs.”
 
“I enjoy my job because it’s always nice to receive phone calls from clients thanking me for sending a specific caregiver to them. It’s rewarding to know that someone from our team is helping them and that a positive relationship is established.”
 
Jenny graduated at the top of her class at both St. Clair County High School and the John Pope Eden Career Technical Center, where she was a member of the Future Business Leaders of America
 
She and her husband, Stephen, have an active family that includes three boys and four fur babies. When she has down time, Jenny enjoys reading a good book, playing board games, going to the movies or spending time with her extended family. However, in the fall, her weekends center around cheering with her boys for the University of Alabama football team – Roll Tide!

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Terri McKeller

Recruiting Coordinator

Hometown: Birmingham, Alabama
Education: University of North Alabama

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A Birmingham native, Terri attended the University of North Alabama where she majored in Environmental Biology. Growing up, Terri always knew that that she wanted to work in the medical field and to help others. In her role as an Always Best Care Recruiting Coordinator, she gets the opportunity to help our clients every day by identifying the best caregiving employees in the local area. Because Always Best Care sets a high bar for our employees, requiring at least one year’s experience in a professional healthcare workplace setting, a clean background report and positive references, Terri must evaluate hundreds of candidates in order to identify and hire one excellent employee.

Working one on one with people and knowing that she has been of assistance to someone is a great inspiration to Terri. Employed in the healthcare field beginning in 1999, Terri worked in a number of different roles within physicians’ offices before coming to Always Best Care. According to Terri, “Working at Always Best Care has been rewarding. It is a pleasure to work for a company that truly cares about their clients and their employees.” When not working at Always Best Care, Terri enjoys spending time with friends, painting abstract art, shooting nature photography and of course, watching college football. War Eagle!

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Dale Anderson

Administrative Coordinator

Hometown: Gardendale, AL
Education: UAB and Jefferson State Jr. College

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Dale has worked in administrative roles in local hospital settings for over 20 years. It’s his observation that every role is vital in a healthcare setting for patient care to be outstanding.

“Always Best Care allows me to help make a difference in the lives of our patients and staff. This is where I find fulfillment.”

In his spare time, he enjoys watching movies, listening to music, writing, gardening, working on antique clocks, and spending time with family and friends. He loves dogs and cats; currently he has 3 very spoiled cats who bring him joy. He is a member of Church of the Highlands; his faith is the foundation of every aspect of his life.

One of his favorite quotes is from author James M. Barrie: “Those who bring sunshine into the lives of others cannot keep it from themselves.” He feels it is imperative that in today’s world, we need each other to thrive, and we need to express the value and worth of every individual.

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Autum Osabwa

Staffing Coordinator

Hometown: Sparta, NJ
Education: ITT Technical Institute, Herzing Institute

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Having worked in the healthcare field since 2012, Autum was a manager at a local healthcare company and worked as a caregiver for both intellectually disabled and geriatric clients before coming to Always Best Care. Soon after coming on board, her terrific work ethic and “can do” attitude were quickly recognized by her clients and the Always Best Care management team. Autum consistently demonstrates a wide range of knowledge about providing high-quality care. Within the company and our client base, she is known to possess tremendous compassion and initiative.

As Staffing Coordinator, Autum works directly with our field staff and our clients. She is diligent about scheduling our caregivers to be compatible with the needs of our clients. Autum is great at communication and details; this enables her to deftly pinpoint the details of ironing out the complexities of staffing needs for our clients and the qualifications of our caregivers.

Autum states, “I love the healthcare field, not only because it is the most fulfilling field of work, but because it allows me the opportunity to serve others. I find those in healthcare to be a close-knit community where everyone willingly helps others and works together as a family.” Autum’s dream is to continue her education and become a nurse. A native of New Jersey, Autum now considers Birmingham home. When she is not working, she enjoys painting and playtime with her three puppies, Zena, Lola and Zeus.

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Ashley Driver

Development Coordinator

Hometown: Clanton, AL
Education: Verbena High School and South University of Montgomery

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A native of Verbena, Alabama, Ashley has worked in the healthcare field for many years, including spending three years working as a Certified Nurse Aide in an Alzheimer’s/Dementia Skilled Nursing facility. She attended South University in Montgomery and has been working toward her goal of obtaining a degree in Health Sciences for Nursing.

Ashley’s involvement in healthcare is borne from her passion of helping others, especially the older generation. “It’s always a pleasure to meet new clients and learn their stories. The older generation has so much to teach us if we are willing to listen to them. I believe that our job doesn’t stop with just our client, but it extends to help their families with the adjustments of having a loved one who needs personal care.” Upon coming on board with Always Best Care, Ashley immediately made a strong and positive impression on both her clients and co-workers due to her compassion and reliability. In her role as our Development Coordinator, Ashley conducts supervisory visits in our clients’ homes, trains our caregivers and provides direct care when needed.

Ashley is a true Southern Belle! Her favorite pastimes are spending time with her family, cooking, hunting, fishing, and of course, watching football!

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Alexis Miller

Administrative Coordinator

Hometown: Birmingham, AL
Education: University of AL, South College

  Read Alexis’ Bio

Alexis has stepped into her role as Administrative Coordinator with Always Best Care with experience as a traveling CNA, a role in which she traveled all over the state of Alabama. In her travels, she has assisted in training caregivers on the care of patients.

Her passion for caregiving grew during the years she provided loving healthcare for both of her grandmothers at home. Through her professional work, she gained experience working with dementia patients, paralyzed and stroke patients, cancer patients and fall risks. As an Administrative Coordinator with Always Best Care, she performs a wide range of duties in the office, with an emphasis on in-field training and initial orientation.

She has found that Always Best Care is the perfect career choice for her. “Always Best Care gives me the chance to balance being in the field and the office. Now that I am spending hours commuting, I can participate in my daughter’s school life and also utilize my clinical and non-clinical skills to provide the best care and consideration for our clients, their families, and our caregivers.”

Alexis is currently pursuing a nursing degree, with a projected graduation date in May of 2023. In her spare time, she enjoys being a mommy to her active three-year-old daughter. She loves football, cooking, and baking for her family in her spare time.

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Kasandra Fuller

Administrative Coordinator

Hometown: Birmingham, AL
Education: Daytona State College

  Read Kasandra’s Bio

Kasandra joins Always Best Care as an Administrative Coordinator with experience as a Traveling CNA and Phlebotomist. She wears many hats at the office, including handling secretarial responsibilities, new employee orientation and backup staffing duties. 

She is originally from Daytona Beach, FL. Her interest in healthcare began during her high school years, when she started as a volunteer with the local fire department.  Later, Kasandra became a Firefighter and EMT which provided her with many exciting experiences and healthcare knowledge.

Kasandra took care of her great grandmother while attending EMT school. A passion for helping others grew from this. She finds there is joy in helping our clients live their best lives with in-home care. “I love working for Always Best Care. It allows me the opportunity to see that I can make a difference in patients’ lives and to help care for their families, as well.”
Kasandra enjoys time with her family, surfing, dirt bike riding, and the outdoors!

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Jaleesa Richard

Staffing Coordinator

Hometown: Lafayette, Louisiana
Education: South Louisiana Community College

  Read Jaleesa’s Bio

Jaleesa has over 2 years of experience as a companion caregiver and 8 years in childcare. She has 10 years in customer service/retail management. She is a successful business owner. From this wealth of background experience, she comes to Always Best Care, where her communication skills have proved valuable in assisting our clients, as well as our caregivers. Jaleesa handles after-hour calls to ensure that we have seamless 24×7 in-person coverage for our clients, prospects and their families.

She is a lover of people who enjoys building relationships and networking. “I believe I am destined to love, nurture, and help people become the absolute best version of themselves.”

“I enjoy working at Always Best Care because the company exceeds every expectation that I could have for an employer. The administrators go above and beyond to not only accommodate the clients and caregivers, but the office staff as well. I also enjoy being able to build relationships and earn the trust of our clients and caregivers.”

In her spare time, she enjoys the company of her husband and four kids, making memories together. She also enjoys writing, singing, reading books, and talking to people and listening to their stories.

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Connie Gortney

Recruiting Coordinator

Hometown: Sarasota, Florida
Education: Mississippi State University

  Read Connie’s Bio

Connie has a Bachelor of Arts degree from Mississippi State University. She has over 25 years’ professional experience working in customer service and communication roles. Having spent many years taking care of an elderly family member, Connie has a passion for seniors. In her role as an Always Best Care Recruiting Coordinator, she looks for job candidates with a compassionate heart, as well as extensive professional healthcare experience. Connie knows from personal experience that providing quality care services takes a special person. She is constantly on the hunt for new employees and knows the qualifications needed for caregivers to succeed at Always Best Care.

She has been actively involved in various philanthropic programs. Connie has served as a volunteer at Birmingham’s Children’s Hospital, the Baby’s Place Children’s Home in Birmingham and Respite Care in Boca Raton, Florida.

Connie enjoys working for Always Best Care because she appreciates the company’s strong focus on providing excellent care services to families and their loved ones. She says, “Caregiving is important for our seniors, patients with disabilities, as well as the families of the patients.”

Connie lives a very active lifestyle. She enjoys nature, hiking, sailing, kayaking, and biking. She also loves spending time with her big furry companion, Oliver.