Meet The Team

JENNIFER MANCUSO

President

Hometown: Nashville, Tennessee
Education: Millsaps College and Duke University

Jennifer has a Bachelor of Science Degree in Business from Millsaps College and attended Duke University. She is a long-term Birmingham resident and seasoned veteran in the healthcare industry. After working many years as a senior manager with leading healthcare clinical and health management services, Jennifer founded Always Best Care in 2013. “My favorite part of the job is meeting with clients, families and referral sources to help provide solutions to their in-home healthcare needs. It’s also very rewarding to see the relationships that form between the clients and our fantastic employees who take tremendous pride in their work.”

Jennifer is on the Board of Directors of Alzheimer’s of Central Alabama and is active with the Parkinson Association of Alabama. She also participates in the Always Best Care Franchise Advisory Committee and its Top Performance Group. Jennifer is also a member of the Home Care Association of America, Medical Social Services Organization, the Case Management Society of America, the Alabama Self-Insurers Association and the Healthcare Executives Network.

She is married and has two active teenagers who keep her busy. In her spare time, Jennifer enjoys playing tennis.

GLORIA BALDWIN

Director of Operations

Hometown: Birmingham, Alabama
Education: Faulkner University

Gloria holds a Bachelor of Science Degree in Business and has more than 20 years of experience working in the healthcare, government and corporate sectors. As Director of Operations, her primary role is to serve as a liaison between clients and staff and to ensure that our internal operations are running efficiently and smoothly. Gloria oversees operations, accounting, scheduling, recruiting and ACHC compliance. The Always Best Care senior manager, Gloria is skilled at issue resolution and achieving client and patient satisfaction. She enjoys working in the healthcare field. “Every day is different. Making good decisions on behalf of our clients is crucial. If there are problems, we are committed to finding solutions.”

Gloria enjoys spending time with her two daughters and loves to tackle furniture restoration projects.

CHANTERA SMITH

Staffing Coordinator

Hometown: Birmingham, Alabama
Education: East Mississippi Community College and currently University of Alabama at Birmingham

Chantera is a graduate of the East Mississippi Community College and is a long time Certified Nursing Assistant. In addition to her fulltime job at Always Best Care, she is attending medical school at the University of Alabama at Birmingham. Chantera is responsible for insuring that daily staffing needs are met. With over 120 employees, this is a big and challenging job! According to Chantera, “One of the best parts of my job is working with the patients and their case managers to make sure that both groups are happy. Our skilled and office staff members are positive and help one another. I really enjoy being part of the team.”

In Chantera’s spare time, she enjoys traveling and spending time with her young family and close friends.

JASMINE TURNER

On Call Coordinator

Hometown: Birmingham, Alabama
Education: Birmingham-Southern College

Jasmine has a Bachelor of Science Degree from South University. She has five years of experience as a Nursing Assistant and Medical Assistant. With a variety of experiences, Jasmine has worked in different healthcare specialty areas including family practice, internal medicine and urgent care. She calls on that knowledge as the Always Best Care On Call Coordinator. Jasmine works closely with our clients to ensure that their needs are being met by our care teams after business hours. “Caring for others and learning the different aspects of healthcare is my passion.” In her free time, Jasmine enjoys time with her family and building memories with her young son.

CHRISTY TENNEY

Operations Coordinator

Hometown: Birmingham, Alabama
Education: UAB and Jefferson State Community College

Christy Tenney is the Always Best Care Operations Coordinator. With a fantastic work ethic, she can juggle many responsibilities with ease. She has a strong work history and experience in management, scheduling, accounting and recruiting. Having worked at two other local home healthcare companies, Christy has a broad base of industry knowledge. Christy is responsible for coordinating the new hire process and recruiting and orienting new caregivers, as well as nurses and therapists. She is also responsible for several accounting activities, such as billing.

Christy likes working at Always Best Care because she enjoys new challenges while helping others and building relationships. She has a passion for learning about the human body and the many mysteries of it. She is currently majoring in Biology at UAB, where she is studying to become a Forensic Medical Examiner. When she is not working, she is hitting the books at UAB, spending time with her family and helping out in her community.

MUR FELDMAN

Client Services Director

Hometown: Birmingham, Alabama
Education: Birmingham Southern College

Mur has a Bachelor of Arts Degree from Birmingham Southern College and is a long-time resident of Birmingham. She owned a homecare agency in South Alabama for 6 years and has a tremendous amount of experience helping families find the best care solutions for their loved ones. “My favorite part of the business is seeing the wonderful relationships develop between the clients, their family members and our caregivers.” 

Mur is married and has 3 grown children. She enjoys spending her free time hiking, traveling and hanging with her “furry friend”, Bruce, her dog.

KENNA BURNEY

Administrative Coordinator

Hometown: Birmingham, Alabama
Education: Stillman College in Tuscaloosa, Alabama

Kenna has a Business Administrative Degree from Stillman College in Tuscaloosa, Alabama. She has worked in the local healthcare environment for a number of years. A former caregiver, Kenna has a delightful and upbeat disposition and is a friend to all. Kenna is an expert at handling the large volume of calls that come into the Always Best Care Office everyday from clients, family members, employees and referral sources. She is a dedicated customer service professional.  Kenna is responsible for special projects and keeping in close contact with clients and employees. Along with other staff members, she provides orientation and training to new employee. A long time employee, Kenna says “I enjoy working at Always Best Care because I love serving seniors and helping to make their lives safer and more enjoyable”.

Kenna is the mother to three beautiful girls. She enjoys spending time with her family and she loves to travel.

ANGEL GAINES

Client Liaison

Hometown: Jasper, Alabama
Education: Fortis Institute in Homewood, Alabama and Beville State Community College in Jasper, Alabama

Angel is a graduate of Fortis Institute where she completed her training to be a Medical Assistant in Nursing and a Certified Phlebotomist.  She also has her Certified Nurse Aide certification from Beville State.  Angel has been in the health care field since 1913 and before coming to Always Best Care, she worked at St. Martins In the Pines, the Norwood Clinic and Christ Health Center.  As the Always Best Care Client Liaison, she regularly meets one on one with our clients, updates their care plans and works to make sure that our clients are happy and healthy in the home.  She also collaborates with family members and our clients’ doctors and nurses to alert them to any client healthcare concerns.  Her favorite part of her job is being able to care for the seniors and help any way possible with their needs. According to Angel, “I love working with seniors!  I feel like they have worked all their lives and provided for people and now it’s their time to get some gentle, loving treatment.

Angel is very involved with her church and helps with local charities focused on Breast Cancer awareness, Down Syndrome Awareness, Ovarian Cancer, Prostate cancer and Lupus. She enjoys doing things with her family. An avid outdoors woman, Angel travels to the beach and mountains with her family on her off time.