Meet The Team

JENNIFER MANCUSO

President

Hometown: Birmingham, Alabama
Education: Duke University
Experience: 40 years

Jennifer has a BS Degree in Business from Millsaps College and attended Duke University. She is a long-term Birmingham resident and seasoned veteran in the healthcare industry.

After working as a senior manager healthcare IT and consulting companies, Jennifer started Always Best Care in 2013. She wears many hats in the business, but believes the best job in the company is visiting with current and prospective clients and learning their stories.

Jennifer is on the board of Alzheimer’s of Central Alabama and participates in the Always Best Care franchise Advisory Committee and their Top Performance Group. Jennifer is a member of the Home Care Association of America, Medical Social Services Organization, the Case Management Society of America, the Alabama Self-Insurers Association and the Healthcare Executives Network.

Jennifer has two active teenagers and enjoys playing tennis on the weekends.

TRACI FRAZER

Client Service Director

Hometown: Birmingham, Alabama
Education: University of Alabama at Birmingham And Samford Univeristy
Experience: 8+ years

Traci completed her undergraduate degree at UAB and graduate degrees at Samford University. Traci has been involved in the senior care industry for over eight years in multiple roles.

Traci has held marketing, account management and healthcare IT positions putting her in every aspect of ensuring the patient has quality care.

As Client Services Director, she will ensure meaningful relationships that are built from honesty, reliability and results driven. Traci has excellent relationships with the homecare community to provide the best post care for our clients. Traci has two children that are involved in competitive sports and she enjoys spending time with her loved ones, traveling, reading and community philanthropic work.

GLORIA BALDWIN

Director of Operations

Hometown: Birmingham, Alabama
Education: Faulkner University
Experience: 20+ years

With a BS Degree in Business from Faulkner University, Gloria has over 20 years of work experience in healthcare, government, and corporate industries.

She is responsible for running our business operations and specializes in improving Always Best Care performance, productivity, and efficiency. She also prepares our financial data, ensuring all monthly financial activities have been recorded and reconciled according to Always Best Care’s standards and protocol. Gloria is an accomplished problem solver and serves as a liaison between clients and staff.

She enjoys spending time with her two daughters and refinishing furniture.

DONNA LOGAN

Human Resources

Hometown: Birmingham, Alabama
Education: University of Phoenix
Experience: 20+ years

Donna Logan began working in Human Resources in 2001 when working with NAPA auto parts. She worked there for 11 years . She worked implementing the new
policy and procedures manual being used today. She supervised training and maintained and supervised the Kronos timekeeping implementation. She also started the safety toolbox and maintained all osha compliance procedures. She began working on her bachelors degree in Human Resources and is hoping to finish as soon as possible.

She worked as a manager in the food and beverage and automotive industries before coming to Always Best Care giving her the qualifications to be our hiring manager. As technology whiz with a fantastic recall for important client details, Donna works well under pressure. She has two school aged children and enjoys cheering on her son at the baseball World Series.

CHRYSTINA MCCLOUD

Staffing Coordinator

Hometown: Birmingham, Alabama
Education: Lawson State Community College
Experience: 10+ years

Chrystina is a 29 year old caregiver from Birmingham, AL. Chrystina has been with ABC for almost 2 years. Chrystina She has a busy job managing a staff of 100 or so employees. By continually monitoring the work schedules and an ever changing census, she is able to meet our clients’ needs and calculate the daily staffing requirements.

Chrystina is the president of Dodge Divas of Birmingham, a Motor Club that plays a big part in giving back to the community. She also enjoys vacations and spending time with her 12 year old son and 4 year old daughter.