Always Best Care combines national strength and standards with local accessibility and personal service. We take pride in providing compassionate, professional in-home care and assisted living services in Louisville and surrounding areas. To make sure our clients receive the necessary attention and services, we assign a dedicated supervisor to each of them. We work to exceed your expectations, from helping you with your decisions to finding the best community for you.
Let us know about your needs and budget; we offer free consultation and evaluation.
Personal touch – striving for continuity
We strive to be the best home care agency – not the biggest. We know our clients and caregivers personally, so that we can create a match that lasts. That means your loved one gets to have the same, compassionate, dependable caregiver for as long as possible. Some larger agencies have over 400 caregivers and clients, and it’s very difficult for them to provide such a personal touch. Of course, sometimes the initial matches aren’t the right fit. But we are flexible, and will make assignment changes so that everyone is happy.
Highest quality caregivers
All of our caregivers are thoroughly screened, background checked, TB tested, drug tested, skills tested, and trained on the American Red Cross Family Caregiver program. They are bonded, and covered by workers comp insurance, and we pay all of their payroll taxes. We assign caregivers to clients based on the clients’ level of care. If companionship and light housekeeping are the main requirements, someone with demonstrated skill in those areas will be assigned. If more intensive personal care is required – incontinence care, transferring from wheelchair to bed, bed bathing, and feeding for example – we would only assign a certified nursing assistant (C.N.A.) or someone with comparable experience who has also passed our skills test.
Our caregivers are specially trained in understanding clients with Alzheimer’s and other forms of dementia, and helping them cope with the frustrations and confusion the disease can cause. We also train them to keep their clients engaged and active, to help them maintain as high a level of functioning as possible. We will also specially train caregivers on caring for clients with Parkinson’s, stroke, MS, diabetes, and heart disease, as needed.
24/7 access and superior customer service
Our phones are answered by a live person 24/7 so you can reach us any time. Our number one priority is to respond quickly to any concerns. We’ll also keep you informed in a timely manner if your caregiver(s) have an emergency or illness and can’t make it to their shift – and we’ll offer a substitute.
Owners Robin and Ken Helfers are both Certified Senior Advisors and Alzheimer’s/Dementia Trainers. As such, they can provide a wealth of information and connection to resources to help your loved one live as independently as possible, with maximum safety, comfort and dignity. Our Care Managers are Registered Nurses, and they oversee our caregivers to ensure that they are following the personalized care plan. They also review our clients’ progress on a regular basis, and recommend needed changes to their care plans.
Client Satisfaction--See What Our Clients Say
Contact Robin & Ken Helfers at